Kerry Bodine
APRIL 30, 2019
Since I’ve already written about that in other posts, today I’ll tackle the second question: When did companies start caring about customer experience? I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene.
Kerry Bodine
APRIL 30, 2019
Since I’ve already written about that in other posts, today I’ll tackle the second question: When did companies start caring about customer experience? I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retently
SEPTEMBER 3, 2023
Given the dynamic hospitality landscape, where user experiences can make or break a business, Airbnb stands as a prime example of how customer feedback can shape an industry giant. Central to Airbnb’s customer-centric approach is the Net Promoter survey – a strategic tool for understanding guest satisfaction and loyalty.
SurveySparrow
MARCH 5, 2024
Here’s how retailers make strategic decisions with various key metrics, Customer Satisfaction (CSAT) and Net Promoter Score (NPS): Assess customer satisfaction levels and measure the likelihood of customers recommending your store. It is important to create dashboards that match the unique needs of different executives.
InMoment XI
APRIL 3, 2024
But effective omnichannel doesn’t happen on its own; it takes dedicated planning and constant refinement to ensure that every channel is connected, consistent, and capable of providing a seamless user experience. Optimize the User Experience (UX): No matter your product or service, you will not succeed.
ShepHyken
FEBRUARY 18, 2022
Every company needs a proper online user experience, but SaaS firms need it more than others. Your website must provide an exceptional user experience. . This is because your website is generally your customers’ primary point of contact. What are you doing wrong? He is a content writer at Freshflows.
Wootric CX Blog
AUGUST 26, 2020
Five years ago, back when it was still common for software companies to gear up for an annual NPS email survey campaign, we made a name for ourselves with a “set and forget” in-app Net Promoter Score survey program. . Customizing and Controlling NPS surveys by User Group. Learn how they did it. Here is a similar example.
Expert insights. Personalized for you.
149 
Let's personalize your content