IntouchInsight
JULY 29, 2021
A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that powers an effective program - helping to set benchmarks, track the impact of your actions over time, and inform future initiatives.
Comm100
APRIL 2, 2024
In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. CSAT measures customer satisfaction with a product, service, or a specific interaction. Now let’s explore how to improve CSAT score with a 6-step strategy.
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Lumoa
JANUARY 5, 2023
Let’s face it – measuring customer satisfaction is no easy feat. This comprehensive guide will take you step-by-step through the essential elements of measuring customer satisfaction. This comprehensive guide will take you step-by-step through the essential elements of measuring customer satisfaction.
InMoment XI
JULY 12, 2023
In the modern digital world, it’s by creating a seamless customer experience strategy. A well-designed CX strategy can be the main aspect that helps you attract and retain your customer base, so you don’t want to leave anything up to change. How exactly do you do this?
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success. Register today!
InMoment XI
JANUARY 18, 2022
This report encapsulates the perspectives of all of these experience stakeholders so you can use these trends to shape your strategies for customer experience, human resources, digital, marketing, and more! But if we didn’t mention it, we’d be remiss, especially since mask mandates and other safety measures are still common.
Lumoa
FEBRUARY 14, 2024
It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Reviewing your existing CX strategy is a good place to start.
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Our featured panelists bring measured thoughts on the above (and more!) and are excited to help you develop smart and timely CX strategies for a successful 2024. How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
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How do you go about creating an awesome customer experience strategy that works for your own customers? Take a second to reflect on the brands you love.
Speaker: Irit Eizips, CEO, CSM Practice
With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers. By the end of this webinar, you will know: Which metrics to track to improve your customer success performance. What the best practices are for tracking and proving customer value.
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The coronavirus outbreak flipped our world – and customer experience strategies – upside down. Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly.
Advertiser: ZoomInfo
However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals! Data normalization.
Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC
The benefits of investing in an employee engagement strategy. How to define, measure and track success. By investing and focusing on employee engagement, your company will be able to increase productivity, retain top talent, and increase your customers' experience. The importance of effective communication in the workplace.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
Many banks and credit unions are rethinking their digital and in-person engagement strategy for 2022. Benchmarking data to measure successes (and failures). The problem? The technology they’re implementing is often siloed creating inconsistent experiences as customers and members move from one channel to the next.
Speaker: Liz Richardson and Deena Zenyk
They’re geared up to answer the most common questions,and to offer practical advice and proven insights on how your organization can harness an engaged community to power a customer advocacy strategy. Key outcomes & measurements. What you’ll learn: Best practices for architecting a customer advocacy program.
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