Unlocking Customer Loyalty in the Insurance Industry: NPS Insights
InMoment XI
SEPTEMBER 27, 2023
As we break down the findings from the report, we unveil the strategies used by top CX leaders to achieve a high net promoter score and gain customer loyalty. In the study, the average Net Promoter Score (NPS) for insurance organisations was a respectable +14, placing it in the middle among all verticals in the study.
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