Customer Experience in Retail Guide: Explanations, Strategies, & the Future of CX
Lumoa
FEBRUARY 2, 2023
According to research, 95% of consumers believe customer experience is the key to brand loyalty. There are now multiple touchpoints for your customers–websites, apps, and newsletters in addition to your physical space (and they may never even set foot in your store!). It takes into account all touchpoints during the purchasing process.
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