knowledge-management-software-for-genesys-cloud 
VDS
SEPTEMBER 28, 2023
Transitioning your contact center to Genesys Cloud can be a daunting task, but with the right strategies, it can be a seamless process. Genesys Cloud is a powerful platform that can help you improve customer experience, increase efficiency, and reduce costs. Why Migrate to Genesys Cloud?
CSM Magazine
JANUARY 8, 2024
And we had a plan… Within hours of that distress call, our team spun up a 100-seat cloud-based contact centre solution ready to support multiple European countries powered by the Twilio Flex platform. The Sabio Advantage Our preparedness was no accident. It found that it cost companies on average $1.82 That’s the Sabio way.
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NobelBiz
MARCH 5, 2024
As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting.
Gainsight
JULY 16, 2020
The genesis of Valuize lies in Ross’ nearly 20 years of seasoned experience in launching new business models in enterprise B2B software vendors and services providers. Since then, Valuize has been on a mission to help B2B software companies retain and expand their customers and revenue at scale. The Vision of Valuize.
VDS
OCTOBER 2, 2023
Selecting the right Genesys Cloud partner for your business is essential to successfully designing, implementing, and supporting the Genesys Cloud solution. Key Takeaways Evaluate potential Genesys Cloud partners based on their experience, capabilities, integration, and support offerings.
ChurnZero
JANUARY 10, 2020
Lisa was most recently Vice President of North America Customer Services at Oracle and has over 20 years of enterprise software and SaaS experience. Lisa has also held executive positions at GoldenGate Software, Inc., 1) Yamini Rangan, (First) Chief Customer Officer, HubSpot . Schwab and U.S. Trust Corporation, among others. .
AWS Machine Learning
NOVEMBER 15, 2023
An established financial services firm with over 140 years in business, Principal is a global investment management leader and serves more than 62 million customers around the world. They are processing data across channels, including recorded contact center interactions, emails, chat and other digital channels.
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