TechSee
JUNE 16, 2022
By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.
Customer Bliss
NOVEMBER 29, 2018
The Department also did a major overhaul to the member handbooks. They previously had around 13 handbooks for members which were all quite redundant. Through focus groups and member feedback, they were able to consolidate the handbook with simpler language, while also meeting the proper regulations and getting to the point.
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Kayako
JULY 6, 2017
Aside from keeping up with new technologies – which make you revise documentation and saved replies – you’re trying innovate and future-proof your support strategy, and grow your career. What innovative ways can you improve employee experience, and customer experience by proxy? The Customer Support Handbook.
Alida
APRIL 28, 2016
In a recent article for VentureBeat , Andrew Reid, founder and president of corporate innovation at Vision Critical, steps into the battle between Dan Lyons and Hubspot. Among other things, Lyons’ book claims that Hubspot (and the tech industry in general) suffers from ageism, high employee churn and a lack of real product innovation.
Gainsight
AUGUST 5, 2022
In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. The technology and platforms both Sales and CS use often have similar capabilities. Core CSM competencies. Skills such as: Understanding the Customer Lifecycle and Journey Map.
SurveySparrow
NOVEMBER 1, 2021
Hogan is on the board of the National Center for Women & Information Technology and is a breast cancer survivor. David is a regular on shows and HR conferences and was the Main Stage MC at Europe’s most popular show in the future of workplace technology, UNLEASH World in 2018. He is also an influencer on the topic of hr technology.
Qualtrics
JULY 23, 2019
where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world. Follow Ben for insights into research and technology. ( @BenBajarin ). Follow Jeremiah for insights into market research and technology. ( @jowyang ).
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