Customer Bliss

NOVEMBER 29, 2018

How do you make health care more personal and customer-focused? This is a topic that comes up in my interview with Antoinette Taranto , Chief Customer Officer at The Colorado Department of Health Care Policy and Financing. The Department also did a major overhaul to the member handbooks.

Chief Customer Officer 195

Chief Customer Officer System Handbook Engagement 195

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. She is now Chief Customer Officer at ClearAction Continuum. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

MAY 10, 2021

Whether it is the panelists Manjula Talreja , Chief Customer Officer of PagerDuty, or Jeremy Evans , Global VP of Zuora, both are examples of creating end-to-end CS journeys for customers that emphasize an incredible experience while delivering outcomes, yet being human-first. What’s in a name? At least we think so.

Chief Customer Officer 52

Chief Customer Officer Travel Handbook Roadmap 52

CustomerSuccessBox

MARCH 3, 2022

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue. The second: 10 laws of “Customer Success” The third deals with CCO – Chief customer officer, Technology and The Future. Customer rating: 4.7 There are three sections in the book.

Customer Success 52

Customer Success Management Handbook Chief Customer Officer 52