Playvox

JULY 28, 2022

But that’s not what’s happening enough — about a third of Gen Z respondents in a 2022 Deloitte survey said decisions in their organization are made at the top and employee feedback is disregarded. In an Ernst & Young survey , 56% of Gen Xers said they felt most included at work when they perceived that they were respected.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

Confirmit

FEBRUARY 9, 2019

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, discusses opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Leveraging gamification and social media tactics to facilitate shorter, more engaging surveys. Market Research Webinars.

Engagement 40

Engagement Gamification Social Media Technology 40

Confirmit

JULY 15, 2018

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics. Market Research Webinars.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics.

Gamification 40

Gamification Social Media Engagement Technology 40

CX University

MAY 18, 2020

The Pitfalls of Surveying. Surveys aren’t always reliable because people will tell you what they think you want to hear rather than how they really feel. Building gamification into your experience helps people feel involved. In an internet-based world, companies need to offer an omnichannel experience.

Conference 52

Conference Social Media Gamification Insurance 52

SurveySensum

SEPTEMBER 5, 2023

Improve the Process with Onboarding Surveys: Utilize surveys to gather feedback on the onboarding experience. Use survey data to make data-driven enhancements to the onboarding process, continually refining and optimizing it for better user engagement. By gamification. Keep them on track and prevent confusion.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

ProProfs Chat

SEPTEMBER 17, 2021

Read more: Your Ultimate Guide to Employee Engagement Surveys. Career Builder Survey shows that 3 out of 5 workers are burnt out in their current job while 31% of workers face a large amount of stress. Make Use of Employee Benefit Surveys. Benefit surveys are a great way to collect feedback from your employees.

Employee Experience 52

Employee Experience Gamification e-support Survey 52

Talkdesk

JULY 16, 2019

Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification. In a recent customer experience survey by Customer Contact Week, consumers reported the following priorities: Easy handling of their problem Fast issue resolution Friendly, personalized service.

Call Center 43

Call Center Management Average Handle Time Net Promoter Score 43

BirdEye

DECEMBER 8, 2022

On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. Keep up with the latest trends.

Social Media 98

Social Media Brands Video Entertainment 98

SmartKarrot

OCTOBER 3, 2023

Gamification and Rewards: Incorporate gamified elements into your product to make the user experience more enjoyable and rewarding. Continuous Education and Training: Provide educational resources, tutorials, webinars, and interactive training modules to help users maximize the value they derive from your product.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries!

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

BirdEye

MARCH 29, 2024

According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. When you add gamification to it, you have one of the best Instagram story ideas – Polls. You can also use this feature to conduct informal customer surveys on Instagram.

Social Media 108

Social Media Video Guidelines Feedback 108

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Tired of agent turnover and engagement woes?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

ProProfs Chat

AUGUST 6, 2021

You can leverage automation techniques to create employee engagement surveys , forms , questionnaires , and take a deep dive into what makes your employees happy or unhappy at the workplace. Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Customizable Survey Templates.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

Playvox

SEPTEMBER 20, 2023

According to a Zendesk survey, 73% of consumers will switch to a competitor after multiple bad experiences — and more than half will abandon a company after just one poor interaction. Check out our webinar “​​ How to Infuse AI Into QM: What You Need to Know ” for expert advice. QA analyzes problems after they happen.

Contact Center 52

Contact Center Gamification Competitive Advantage Interaction 52

SurveySparrow

MARCH 19, 2021

1 SurveySparrow’s Customer Pulse Surveys. You can conduct product, website, and customer feedback surveys along with NPS and customer exit surveys from here. Every one of these surveys understands customers in the best possible manner. Its recording feature lets you create webinars. . Let’s get started then. .

Tools 52

Tools Social Media CRM Customers 52

SurveySparrow

JULY 5, 2022

You can conduct workshops, webinars and focus groups to make this a part of your culture. It uses gamification to keep people hooked to the app. By introducing gamification, not only do they keep the customers engaged, but they also reduce and increase their retention rate. Educate and train your employees.

Gamification 52

Gamification User Experience Travel Tools 52