Lumoa

FEBRUARY 21, 2023

In our last webinar, Lumoa CEO Carlos del Corral sat down with Mark Barrett and Sian Kerr from Watermelon Research to discuss just that. Gamification Gamification is all the rage in survey research and for good reason! The good news is that there are still ways to get VoC programs back on track.

Gamification 208

Gamification How To Customer Journeys Omni-Channel 208

CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. Additionally, surveys are quick and easy to set up, making them a crucial step when strategizing engagement initiatives.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Tired of agent turnover and engagement woes?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

CX University

MAY 18, 2020

The Pitfalls of Surveying. Surveys aren’t always reliable because people will tell you what they think you want to hear rather than how they really feel. Building gamification into your experience helps people feel involved. In an internet-based world, companies need to offer an omnichannel experience.

Conference 52

Conference Social Media Gamification Insurance 52

SurveySensum

SEPTEMBER 5, 2023

Improve the Process with Onboarding Surveys: Utilize surveys to gather feedback on the onboarding experience. Use survey data to make data-driven enhancements to the onboarding process, continually refining and optimizing it for better user engagement. By gamification. Keep them on track and prevent confusion.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

ProProfs Chat

AUGUST 6, 2021

You can leverage automation techniques to create employee engagement surveys , forms , questionnaires , and take a deep dive into what makes your employees happy or unhappy at the workplace. Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Customizable Survey Templates.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

SurveySparrow

JULY 5, 2022

Every single touchpoint is pivotal. You can conduct workshops, webinars and focus groups to make this a part of your culture. It uses gamification to keep people hooked to the app. By introducing gamification, not only do they keep the customers engaged, but they also reduce and increase their retention rate.

Gamification 52

Gamification User Experience Travel Apparel 52