Genroe

OCTOBER 17, 2023

It starts right up front with the […] The post How to Calculate and Use Survey Sample Size [On Demand Webinar] appeared first on Genroe | Customer Experience | Net Promoter Score. After checking through the data and analysing a range of root causes, you have created a practical plan to solve a key customer issue.

Net Promoter Score 52

Net Promoter Score Survey How To Data 52

InMoment XI

MARCH 18, 2024

Moving Beyond Surveys: Making Sense of Unstructured Data Embracing the capabilities of AI, breaking free from survey-only methodologies, and integrating data on different levels empowers organisations to see the bigger picture, make sense of unstructured data, and predict the future of customer interactions.

Multi-Channel 260

Multi-Channel Analysis Social Media Survey 260

QuestionPro Audience

MARCH 13, 2017

While Internet penetration is growing at a staggering rate – making it easier to find more users online to participate in research, survey data quality has been a consistent issue affecting the research industry. Join us for our upcoming webinar, as we look at other factors that have a direct impact on data quality.

Survey 255

Survey Data How To Ecommerce 255

QuestionPro Audience

SEPTEMBER 5, 2017

If you haven’t been docked in a space lab for the past 30 years, I’m sure you’ve been asked to complete a customer satisfaction survey, after a recent shopping experience, whether online or offline. Customer satisfaction surveys are all the rage for a reason. In essence, the overall survey results can be largely skewed.

Customer Satisfaction 326

Customer Satisfaction Survey Customer Retention Measurement 326

InMoment XI

MARCH 9, 2020

Improve Your CX Program with Innovative AI Technology Imagine if you could predict a customer’s satisfaction score without them ever taking a survey. Or if you could automatically identify patterns in data and take action immediately. The good news is, both things are entirely possible with the help of Artificial Intelligence!

Customer Experience Management 260

Customer Experience Management Customer Experience Management Innovation 260

CloudCherry

OCTOBER 10, 2018

All of the efforts around surveying, integrating data, analyzing, etc. The future of customer experience involves taking this valuable data from across the business (including surveys, usage data, and customer conversations) into a CEM and having it give you exactly the right actions to take. That’s just not good enough.

CEM 150

CEM Analytics Survey Groups 150

CloudCherry

OCTOBER 10, 2018

All of the efforts around surveying, integrating data, analyzing, etc. The future of customer experience involves taking this valuable data from across the business (including surveys, usage data, and customer conversations) into a CEM and having it give you exactly the right actions to take. That’s just not good enough.

CEM 150

CEM Analytics Survey Groups 150

Kerry Bodine

AUGUST 14, 2020

On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Start with surveying customers to get their feedback about key journeys. We got a ton of great questions about the content I presented.

Customer Journeys 207

Customer Journeys Management Touchpoint Telecommunications 207

ChurnZero

DECEMBER 21, 2022

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.

Customer Success 98

Customer Success Metrics Consulting Training 98

CloudCherry

SEPTEMBER 18, 2018

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. Watch it On Demand. Read her full bio here.

Financial 186

Financial Measurement Leadership Resources 186

Genroe

OCTOBER 17, 2023

About 3 minutes after your first customer feedback or NetPromoter survey goes out, management will be pounding the desk for a report with charts, analysis and recommendations. The question is, apart from a simple chart of scores, what else should be included in your best practice Net Promoter reporting pack?

Net Promoter Score 52

Net Promoter Score NPS Report Analysis 52

CloudCherry

SEPTEMBER 18, 2018

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. Register now to secure your spot. When: Wednesday, September 25th, 2018, 9 am PST .

Financial 150

Financial Measurement Leadership Resources 150

InMoment XI

AUGUST 18, 2022

If you are looking to unlock a true return on investment in your experience program, you need to go beyond sending and collecting surveys. To learn more about how you can transform your CX program into an ROI-Focused, revenue generating machine, watch the full webinar with experts Jim Katzman and Eric Smuda here!

ROI 557

ROI Customer Experience Effort Score Financial 557

CloudCherry

MARCH 14, 2019

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. As Temkin said, “All of the efforts around surveying, integrating data, analyzing, etc. are only as valuable as the actions that they lead to.”. Get a free demo.

Customer Insights 150

Customer Insights Analytics Airlines Feedback 150

Confirmit

APRIL 1, 2019

Webinar Details. Many people wonder, “Are surveys dying?” The days of long, dry, and boring surveys are over! The days of long, dry, and boring surveys are over! Today, if you want to engage respondents, surveys need to be delivered on the respondents’ terms. EMEA, April 16th 2pm BST.

Survey 40

Survey Social Media Contact Center Financial 40

CloudCherry

SEPTEMBER 18, 2018

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. Watch it On Demand. Read her full bio here.

Financial 150

Financial Measurement Leadership Resources 150

WorkOutLoud

JUNE 15, 2021

Suggestions to help you keep the attention of your online audience during webinars. Isn’t it awful when conducting a webinar and you ask the audience if they have any questions, and all you hear is crickets and you don’t even know if they are listening! Fulfill a c ompany requirement for certifications.

How To 52

How To Tips Survey Feedback 52

Feedbackly

OCTOBER 19, 2023

The customer satisfaction survey (CSAT) is a known Customer Experience metric that simply put, helps to measure your customers’ satisfaction level with your product or service. This is where CSAT surveys come into use. What is a CSAT Survey? Below is an example of a CSAT survey that is created on Feedbackly.

Customer Satisfaction 52

Customer Satisfaction Survey Touchpoint NPS 52

Education Services Group

AUGUST 31, 2022

CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. So, some of the metrics we use are the employee engagement survey, and leadership score. CS: We use surveys transactionally also.

Sales 52

Sales Effort Score Chief Customer Officer NPS 52

SurveySparrow

DECEMBER 24, 2023

One great way to crack this is by using customer experience surveys ! In this blog, we will look into all you need to know about a CX survey, including its importance, types, and best practices to follow. What is a Customer Experience Survey? But how do we do it? They come in different types.

Examples 52

Examples Survey Customer Experience Net Promoter Score 52

GetFeedback

AUGUST 10, 2018

How to Improve Lead Quality with Pre-Sales Surveys. Pre-sales surveys help you do just that. Here are a few ways you can integrate surveys into your pre-sales process. Add website surveys to your top conversion pages. Surveys aren’t just for feedback. Surveys aren’t just for feedback.

Sales 150

Sales Survey How To eBook 150

ClientSuccess

DECEMBER 7, 2021

Surveys serve a twofold purpose: they give your team a better sense of understanding when it comes to areas of opportunity and growth within your organization and make customers feel as though their input and opinion is greatly valued (which it should be!). The post-sale survey. The post-onboarding survey. NPS surveys.

Customer Journeys 83

Customer Journeys Survey Strategy NPS 83

InMoment XI

MARCH 5, 2013

In this engaging webinar, attendees will learn the most common yet avoidable mistakes committed by companies when launching their VoC programs, and how customers really feel about surveys and feedback programs. The typical response rate of Voice of Customer (VoC) programs ranges from 2% to 14% – nothing to brag about.

Voice of Customer 200

Voice of Customer Survey Feedback Engagement 200

InMoment XI

MARCH 5, 2013

In this engaging webinar, attendees will learn the most common yet avoidable mistakes committed by companies when launching their VoC programs, and how customers really feel about surveys and feedback programs. The typical response rate of Voice of Customer (VoC) programs ranges from 2% to 14% – nothing to brag about.

Voice of Customer 200

Voice of Customer Survey Feedback Engagement 200

InMoment XI

MARCH 5, 2013

In this engaging webinar, attendees will learn the most common yet avoidable mistakes committed by companies when launching their VoC programs, and how customers really feel about surveys and feedback programs. The typical response rate of Voice of Customer (VoC) programs ranges from 2% to 14% – nothing to brag about.

Voice of Customer 200

Voice of Customer Survey Feedback Engagement 200

Kayako

FEBRUARY 4, 2016

Many businesses who experience unacceptable levels of churn turn to those big clunky surveys for insight. Sign up for the webinar. Next week, we’re hosting a webinar with Customer Thermometer to help you reduce customer churn. Make sure you sign up to the webinar and find out how to never lose another customer.

Net Promoter Score 120

Net Promoter Score How To Effort Score Sales 120

Alliance by IFS

SEPTEMBER 13, 2018

Watch the recording of our webinar with Bill Pollock of Strategies for Growth to find out! “ How the Top Performing Field Service Organizations Address Today’s Challenges ” was recently recorded live to bring you the results from a survey of nearly 500 field service companies from around the globe. Download Webinar.

Customer Satisfaction 75

Customer Satisfaction Survey Strategy Industry 75

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Customer Journeys 98

Customer Journeys Effort Score Chatbots Self Service 98

SurveySensum

JANUARY 10, 2024

After all, on a lazy Sunday, the last thing I wanted to do was complete a survey. The issue — they were sending surveys at the WRONG time. Well, understanding the ideal survey timing to get the maximum response rate can be challenging. Best Times to Send a Survey in 2024 1. Be strategic about the type of survey, too.

Survey 52

Survey NPS Feedback Tips 52

InMoment XI

JULY 4, 2022

While designing surveys and preparing email marketing campaigns are important, you need to make sure the designs are in line with your customer vision and brand promise, and that your customer experience program can support the changes that you need to deliver. #3: A fully functioning CX program cannot rely on transactional surveys alone.

ROI 493

ROI Return on Investment Social Media Survey 493

Alliance by IFS

SEPTEMBER 7, 2018

Register for this upcoming webinar to access all the latest findings! Astea International partnered with Strategies for Growth to bring you the results from a survey of nearly 500 field service companies from around the globe. The post Webinar: How Top Performing FSOs Address Today’s Challenges appeared first on Astea.

Customer Satisfaction 78

Customer Satisfaction Strategy Industry Survey 78

Genroe

FEBRUARY 6, 2017

While there are many advanced statistical packages out there you don’t need them to perform a detailed and comprehensive analysis of your survey data. In this one hour webinar we will share, using Excel: How to design your survey […]. The post Webinar: Practical Survey Analysis in Excel appeared first on Genroe.

Analysis 40

Analysis Survey Tools Data 40

CSM Magazine

JULY 11, 2023

Sign up for this free webinar from Calabrio to learn about AI and how to use your data to drive a better customer experience. In this webinar, we will cover: What is AI and what is the latest with this technology? What does the future hold? Is AI taking over? How can I get started and apply it to my business?

Analytics 40

Analytics Customer Experience Survey Tools 40

ClientSuccess

MARCH 22, 2022

There are multiple ways to conduct NPS surveys at both a high and user level. Here are some tips and tricks for conducting your first NPS survey: Collecting end-user data is critical. First and foremost, you want to collect survey responses from end-users. Make the survey engaging and easy to complete. Keep in mind.

NPS 79

NPS Survey Tips Customer Success 79

InMoment XI

JANUARY 12, 2010

Be sure to check out the Jan 21 webinar with Todd Rowe of SAP as he discusses why a survey is not enough for a complete VOC program. In this webinar, Todd will discuss: – The new role of surveys in the world of customer feedback / customer insight – New ways to listen to. View Article

Marketing 200

Marketing Survey Customer Insights Feedback 200