Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? We hear loyalty leaders state all the time that they have embraced ‘best practices’. That’s right, loyalty programs should be a profit center. Nobody granted those loans on a whim.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

LoyaltyPlus

AUGUST 7, 2018

Loyalty software – next generation CRM from LoyaltyPlus. One of the ways the company has established a leadership position is through its CRM Loyalty and Rewards system software solutions. One of the ways the company has established a leadership position is through its CRM Loyalty and Rewards system software solutions.

CRM 40

CRM Loyalty Software Gamification 40

Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? As CEO, the time you can dedicate to your loyalty program is probably close to zero. The reason I’m writing this article is that many loyalty teams have, historically, not executed brilliantly.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Experience Investigators by 360Connext

MAY 19, 2020

Understanding the journey from your employees’ perspective helps provide valuable perspective to encourage retention, loyalty, and even more happiness and fulfillment for the people you make your organization run. Understand those key, critical touchpoints. But WHY should they? This same idea can also apply to employees.

Connections 143

Connections Gamification Employee Experience Touchpoint 143

NobelBiz

FEBRUARY 27, 2024

Smart Call Routing : Directs calls to the most suitable agent based on expertise, language, or past interactions. Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. This increases the likelihood of first-call resolution.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Currency Alliance

JUNE 19, 2019

This was my second year on the judging panel at the Loyalty Magazine Awards. Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Points are perceived by customers as a kind of currency; underperforming loyalty brands, equally, prioritize this purely transactional insight.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Create a Loyalty Program Creating a loyalty program is a great way to reward your most loyal customers for their continued support of your business.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Playvox

APRIL 27, 2023

Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. This is the three-step approach we’ve seen work most effectively to maintain and grow service quality for long-term customer loyalty.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

SurveySensum

SEPTEMBER 15, 2023

5) Feedier Interactive feedback collection Feedback automation Multi-language support None Contact their team 4.5 (5) Feedier Feedier is another B2B service feedback tool that redefines feedback collection with interactive surveys. It uses gamification to encourage participation and gather valuable insights from B2B clients.

B2B 52

B2B Tools Feedback Comparison 52

BirdEye

APRIL 12, 2023

CRM software helps drive sales growth by helping the business manage customer relationships, build customer loyalty, and enhance the overall brand image. By improving customer relationships, businesses can increase customer loyalty, drive sales growth, and enhance their overall reputation and brand image.

CRM 52

CRM Examples Customer Relationship Management Customer relationships 52

ECXO

JANUARY 30, 2024

The emotions in CX Emotions have a pivotal role in the customer experience and can significantly impact customer loyalty and repeat purchases. While these are necessary, they are often not sufficient in driving customer loyalty and repeat purchases. ” This is where the emotional component comes into play.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

NobelBiz

AUGUST 28, 2023

From outdated systems to integration complexities, tech challenges can disrupt the rhythm of seamless customer interactions. Artificial Intelligence Integration : AI can easily handle routine inquiries, freeing up agents to focus on more complex interactions and enhancing response times. Improved customer loyalty and retention.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. Provide Interactive Demonstrations Make Them Feel Exclusive Give Back To The Society You Can’t Be Always There, So Use Virtual Shopping Assistants No Holdup in the Payment Process Please!

Retail 40

Retail Examples Customer Experience Social Media 40

SurveySparrow

SEPTEMBER 29, 2023

It’s like a creative brainstorming session, but with a specific focus: improving the way customers feel when they interact with a business. Enhanced Customer Loyalty Think of loyal customers as your biggest fans. Take a company with many departments like sales, customer service, marketing, and product development.

Customer Experience 52

Customer Experience Exercises Customer Journeys Roadmap 52

inQuba

MARCH 22, 2023

You’ll know that NPS is a method used to measure customers’ loyalty using a single survey question. Ratings can be biased based upon various factors such as timing of the survey, the wording of the questions, or the customers’ most recent interaction with you. Management snake oil, anyone? 3/ Bias How are you feeling today?

Net Promoter Score 52

Net Promoter Score Omni-Channel NPS Effort Score 52

SurveySparrow

MARCH 21, 2023

Customers want to feel valued these days, and that too at every single interaction. Even though B2B leverages all the above communication types, the interactions are much more personal. Customer Satisfaction Score (CSAT): CSAT measures the satisfaction scores of customers based on their interaction with your organization.

B2B 52

B2B Customer Journeys Customer Experience B2C 52

SurveySensum

SEPTEMBER 5, 2023

It’s not just about their first impression, but the entire customer journey — from the initial interaction to the lasting emotional connection. Use helpful tooltips and interactive guided walkthroughs, tours, tutorials, articles, FAQs, and demos to guide users smoothly. The real magic lies in having personal interactions.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

SurveySparrow

JANUARY 26, 2021

A huge balloon would be tied at their desk so that other employees could easily find them and interact with them on their first day at the office. Their leaders reaffirm that it is a strategy to check if these new hires are committed to working and the extent of their loyalty. After the first day of joining.

Culture 98

Culture e-support Employee Engagement Gamification 98

Bold360

JULY 13, 2017

Refers to the multiple ways your business and customers can interact with one another. Focuses more on the user and the ways that your channels interact with each other to help the customer. In recent years, simply interacting with your customer base on multiple channels is no longer enough.

Omni-Channel 56

Omni-Channel Multi-Channel Advertising Social Media 56

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. Best Features This platform asks for feedback in an interactive and gamified way and also offers a reward for submitting a survey.

Feedback 52

Feedback Tools Management Knowledge Base 52

SmartKarrot

JUNE 17, 2022

This approach gives them a personalized experience that customers see as one of the factors influencing their loyalty to a brand. Instead, you will have to put extra effort into creating interactive guided instructions to help them at each stage to simplify the onboarding experience. Focus on giving them an interactive walkthrough.

Self Service 10

Self Service Company B2B Gamification 10