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How to Streamline Your Customer Service Rewards Program

Stella Connect

Building an effective customer service rewards program means juggling multiple tasks all at the same time. Keep reading for our tips on how to streamline your customer service rewards program to keep your agents motivated, engaged, and inspired. Recognition has the power to drive performance and business success.

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How to Design a Call Center Rewards Program

Stella Connect

Employee engagement is one of the biggest drivers of customer service quality and employee retention. Most customer service leaders know it’s important (critical, even) to recognize and reward service excellence. But many of them don’t have a formal call center rewards program in place.

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3 Factors to Consider if You Have a CX Incentives Program

InMoment XI

This lens is fundamental to any rewards program because it challenges you to consider which behaviors you’re trying to change. Taking a behavioral magnifying glass to a potential rewards program helps define its purpose. Lens #2: Feedback-Based Rewards. Lens #1: Behaviors.

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Employee Engagement: A Confluence of Passion and Purpose

CX Journey

Image courtesy of Pixabay Why is it so difficult to understand what employee engagement is all about? It's great that there's an ongoing spotlight on employee engagement because it's still at an all-time low. It's great that there's an ongoing spotlight on employee engagement because it's still at an all-time low.

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How to Design a Call Center Rewards Program

Stella Connect

Employee engagement is one of the biggest drivers of customer service quality and employee retention. Most customer service leaders know it’s important (critical, even) to recognize and reward service excellence. But many of them don’t have a formal call center rewards program in place.

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Top 10 Employee Pulse Survey Tools to Watch Out for in 2024

SurveySensum

Pulse surveys are like little check-ins that happen regularly – weekly or monthly, and they’re designed to capture how your employees are feeling about different aspects of their jobs. This is why you need employee pulse survey tools. Now, designing and launching these surveys requires the right tool, right?

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Overcoming the Great Resignation with Lessons Learned from CX Best Practices

CSM Magazine

Employee engagement is even worse, as 34 percent of North American respondents in the poll said they were actively engaged in their current job. There is a number of ways to do this, but developing an official Voice of the Employee (VoE) is a great place to start.