How a Global Grocer Turns CX Feedback Into Realized Customer Spend Targets
InMoment XI
JULY 14, 2022
A global grocery retailer was facing the uncertainties of COVID-19 and through their struggle, they found a perspective that helped them focus on forwarding progression throughout the pandemic. The data showed that 64% of customers left a positive in-store survey response, which correlated to an average of 11% higher spending.
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