Beyond Philosophy

DECEMBER 26, 2017

Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy. Most organizations do not fully understand, or leverage, the key linkages and relationships between customer experience and employee experience/behavior. Enterprises typically focus on employee satisfaction or engagement, in the belief that high levels in either area will directly drive customer loyalty.

Survey 111

Survey Company Leadership Study 111

ShepHyken

DECEMBER 26, 2017

Companies Grow When Customers are Treated as Unique Individuals. Shep Hyken Interviews Eddie Yoon, Author of Superconsumers: A Simple, Speedy, and Sustainable Path to Superior Growth. Do your customers feel like friends or just transactions? . . ? ? <span data-mce-type=”bookmark” style=”display: inline-block; width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”>?

Social Media 69

Social Media Brands Strategy Marketing 69

Beyond Philosophy

DECEMBER 26, 2017

Episode Zero – Colin Shaw discusses what you can expect from The Intuitive Customer podcast. Colin outlines in very understandable way, how behavioral economics and phycology fundamentally influences your customers experience and how you can use these to improve your customer loyalty and customer retention. The post 0: The Intuitive Customer Episode Zero appeared first on.

Customer Retention 60

Customer Retention Loyalty Customers Customer Experience 60

LiveChat

DECEMBER 26, 2017

You often hear about the importance of writing down your goals, as they are intended to give you a destination. However, many find that they aren’t constructing measurable and clear-cut goals to work towards. Customer service goals should stem from extensive research and never be based on random facts, which will eventually lead to a low success rate.

Customer Service 48

Customer Service How To Effort Score Customer Satisfaction 48

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Helen Dewdney

DECEMBER 26, 2017

Have you received an unwanted present? What do you do now? See Christmas presents, returns – your rights. If you can’t ask the present giver for the receipt, or you don’t know where the item was bought and there is no way of returning the item you got for Christmas, what can you do with it? Four money bloggers take a look at what you could do: Helen Dewdney The Complaining Cow and author of How to Complain: The Essential Consumer Guide (that’s me that is!).

Banking 45

Banking Groups Course Sales 45

ForeSee

DECEMBER 26, 2017

The following article written by ForeSee VP of Marketing Eric Feinberg was first published on Customer Think. Here’s a common holiday dilemma: You’ve avoided retail crowd pandemonium by shopping online. The post Holiday shopping trends show why customer experience is vital for retailers | Customer Think appeared first on ForeSee.

Retail 40

Retail Trends Customer Experience Customers 40

Talkdesk

DECEMBER 26, 2017

This article was originally written by Mathilde Collin, CEO at Front, for Opentalk Magazine. . Businesses have a variety of core motivations. Turning a profit can certainly be one, but there’s also making people’s lives easier with your product or sharing a passion with your customers. Usually, you can tell what’s driving a company pretty quickly. Think of the typical interaction with your home internet service provider compared to the morning greeting you get at your neighborhood coffee shop.

Culture 40

Culture Customers Sales Consulting 40

Grade.us

DECEMBER 26, 2017

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Customers 40

Customers Resources Sales Consumers 40

Myra Golden

DECEMBER 26, 2017

Just for fun, I am posting this funny video.

Call Center 40

Call Center Video Customer Experience Design Customer Experience 40

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Customers

Customer Guru

DECEMBER 26, 2017

Customer Guru has taken this initiative of sharing the experiences of successful Customer Experience (CX) leaders across India to inspire and guide professionals in adopting and inculcating a customer-centric approach in their organizations. We believe that CX is the only way forward for Indian businesses to be more sustainable and successful globally.

Healthcare 83

Healthcare Technology Hospitality Management 83