Doing CX Right
DECEMBER 31, 2020
What are the best ways to advance customer experience and employee engagement in 2021 and beyond? Read what four experts have to say to achieve success. The post Six Way To Advance CX in 2021 appeared first on Doing CX Right.
Kustomer
DECEMBER 31, 2020
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Annette Pedroza to learn about building a customer centric culture. Learn how Annette accomplishes this by listening to the podcast below. Success Starts with Leadership. Having over 20 years of customer service experience, Annette Pedroza helps companies uncover their CX potential by showing ways in which they can improve their overall customer service techniques as a brand.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Optimove
DECEMBER 31, 2020
PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, a new CRM hack on new players experience, and a deep analysis on Nando’s. All previous weekly shows All our videos on Optimove’s Youtube channel. B2C CRM NEWS UPDATE: What TV commercial trends from 2020 & the “home-hype” revenue numbers tell us for 2021?
Grupo Noa
DECEMBER 31, 2020
Customer support service is the most critical aspect of any business enterprise. It can be a make or break factor for any company. The companies, which record maximum profits, offer excellent customer services to the customers. In the nations like the UK, where people and customers want highly specialized and quality services, the outsourcing of the company’s consumer services to the UK Call Centers is an apt decision.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Optimove
DECEMBER 31, 2020
PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, a new CRM hack on new players experience, and a deep analysis on Nando’s. All previous weekly shows All our videos on Optimove’s Youtube channel. B2C CRM NEWS UPDATE: What TV commercial trends from 2020 & the “home-hype” revenue numbers tell us for 2021?
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Qualtrics
DECEMBER 31, 2020
As part of our Breakthrough Builders podcast series , our VP of Tech Jesse Purewal chats with Geetha Murali, CEO of Room to Read, about the importance of developing skills, the story of one girl who went from indentured servitude to sharing a stage with Hillary Clinton, and what she means when she talks about “treasure hunting.”. Listen to the complete podcast episode of Breakthrough Builders with Geetha Murali.
One Millimeter Mindset
DECEMBER 31, 2020
What. A. Year. Something no one can deny, regardless of where you sit around the business table. 2020 threw one tactical and strategic challenge at us after another. And while we still are processing what we learned during 2020, the year keeps up its relentless onslaught. Because we will drag the stuff left unresolved from 2020 into the New Year. I offer these 6 lessons I learned from 2020.
Qualtrics
DECEMBER 31, 2020
As part of our Breakthrough Builders podcast series , our VP of Tech Jesse Purewal chats with Robert Chatwani, CMO of Atlassian how he registered a staggering 20,000 South Asian bone marrow donors in just 12 weeks. He also recommends how you can discover your own purpose, and how a simple but powerful idea led to a partnership with the World Bank, and an entirely new business model at eBay.
Qualtrics
DECEMBER 31, 2020
As part of our Breakthrough Builders podcast series , our VP of Tech Jesse Purewal chats with Shopify VP of Engineering Farhan Thawar on why you only need 15 minutes with a candidate to make a hiring decision, and the one thing you should optimize at the expense of all others. Listen to the complete podcast episode of Breakthrough Builders with Farhan Thawar.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Qualtrics
DECEMBER 31, 2020
As part of our Breakthrough Builders podcast series , our VP of Tech Jesse Purewal chats with Charlie Sutton, Head of Design at Facebook, about why Apple dominates the tablet market (it’s not what you think), why he says it’s important to remember that most of the work he does will end up in a landfill, and what you’re getting wrong when you think about the future of VR.
Expert insights. Personalized for you.
59 
Let's personalize your content