CloudCherry

JANUARY 4, 2018

The retail banking industry has been dealing with massive upheaval for a while now, and things will continue in the same vein come 2018. Technological advancements continue to drive the disruption of the industry. However, FinTechs will also keep the pressure up on the industry due to their agility and constant innovation. Furthermore, consumers are beginning to trust these firms more and more, often to the detriment of traditional banks.

Banking 170

Banking Trends Financial Self Service 170

Michelli Experience

JANUARY 4, 2018

The post {Infographic} Supercharge your business by letting go appeared first on Joseph Michelli.

Infographics 113

Infographics Consulting Customer Experience Design Leadership 113

Amity

JANUARY 4, 2018

The startup days are the most exciting, yet the most chaotic ones. You need to establish brand recognition, build a loyal customer base of early adopters, all the while reaching product-market fit on tight resources and with a small, time-starved team. Here are 6 quick lessons for your Customer Success Game Plan at the stage when winning customers is a priority and teams are doing a bit of everything.

Infographics 89

Infographics Resources Customer Base Customer Success 89

Michelli Experience

JANUARY 4, 2018

The post {Infographic} Supercharge your business by letting go appeared first on Joseph Michelli.

Infographics 100

Infographics Consulting Customer Experience Design Leadership 100

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

UJET

JANUARY 4, 2018

A shift is occurring in the customer support industry. After years of looking at support as just a cost center, companies are waking up to the fact that delivering great customer support is directly correlated to the success of the enterprise. Empowered consumers have real-time mediums to share their experiences across large social graphs and those experiences can have an immediate and significant impact on brand sentiment, customer loyalty, and the bottom line.

Loyalty 71

Loyalty Consumers Industry Customers 71

Truthlab

JANUARY 4, 2018

Reading Time: 4 minutes 2018 is set to be yet another exciting year for Design. With so many predictions for what to expect this year, it can be a little overwhelming to pin-point which trends might work for your company and its customers, particularly when attempting to effectively blend aesthetic and practical needs. We consider some ideas for working […].

B2B 54

B2B Trends Company Customer Experience Design 54

Magellan Solutions

JANUARY 4, 2018

There is a very big chance that every person reading this has at least one social media account. That just goes to show how essential social media is to the lives of modern day consumers like you and me, and how critical it is for businesses to pay attention to this fact. A professionally-handled social media management is one of the best — meaning effectively sales-generating — tools businesses have at their disposal.

Omni-Channel 56

Omni-Channel Social Media Retail Management 56

Myra Golden

JANUARY 4, 2018

I spent this afternoon in my Strategic Block. My Strategic Block, the best idea I took from the book, 12 Week Year by Brian P. Morgan and Michael Lennington, is for me to spend three hours every week “on” my business. It’s three uninterrupted hours of me doing something to improve my business. Today that three-hour block was spent listening to a business audiobook on my Alexa Echo.

Meeting 55

Meeting Customer Experience How To Customers 55

Promoter.io

JANUARY 4, 2018

With 2017 in the rear-view mirror, it’s time to set our sights on the year ahead. Over here at Promoter, we decided to use that as an opportunity to start the year on a lighter note by taking a look at the good ol’ Magic 8 Ball of Customer Success. For those of you who […]. The post 13 Hopeful (but Absurd) Customer Success Predictions for 2018 appeared first on Promoter.io Blog.

Customer Success 53

Customer Success Customers 53

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

eGain Blogs

JANUARY 4, 2018

This is an extract from an interview* that eGain’s SVP of Marketing, Anand Subramaniam, gave to Contact Center Pipeline for their feature article, Blending AI With Support. It has been restructured for this blog. What is the key to improved customer (CX) and agent experiences (AX)? Delivering a consistent knowledge experience is key to driving value for both customers and agents.

Self Service 53

Self Service Contact Center Touchpoint Omni-Channel 53

BlueVenn

JANUARY 4, 2018

Welcome 2018! A New Year with fresh ambitions and new objectives, to make your business perform better and be more profitable. As many marketers pick apart the data they collected in 2017, they inevitably look to see how they can build lucrative relationships with new contacts. So, how can brands improve database marketing in 2018?

Marketing 45

Marketing Brands Data 45

ForeSee

JANUARY 4, 2018

The customer experience (CX) for banking customers is more digitally integrated than ever before, with mobile apps making it easier to do everything from checking your account balance to transferring. The post Financial Brand article cites ForeSee banking research to explain why customer journeys ‘will never be digital-only’ appeared first on ForeSee.

Banking 45

Banking Financial Customer Journeys Brands 45

Forcivity Salesforce

JANUARY 4, 2018

As the calendar flipped to January leaving 2017 behind, what is your 2018 strategy, how will you take goals and turn them into a reality and where to begin? It’s easy to get bogged down with a lengthy “to do” list, so let’s focus on prioritizing the objectives that.

Industry 40

Industry Trends Strategy 40

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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

Customer Experience

WorkOutLoud

JANUARY 4, 2018

WorkOutLoud helps brands connect with their customers, and their customers with each other. The WorkOutLoud platform delivers simple yet powerful collaboration capabilities that help your customers share ideas, communicate solutions, and solve challenges – through thoughtful forums and messaging organized by topic, special interest, or network – your customers will collaborate together to improve their customer experience by leveraging the power of the network.

CRM 40

CRM NPS System Customers 40

Confirmit

JANUARY 4, 2018

In my role as part of Confirmit’s CX Consulting team, I spend a lot of time working closely with clients to build and evolve their Voice of the Customer programs. The majority of these companies have been able to advance from taking short-term tactical corrective actions to making longer-term strategic and visionary changes. But often, even with this progress, someone running a VoC program who does not understand why scores are flat will call on me.

Effort Score 40

Effort Score Social Media Exercises Government 40

Natalie Petouhof

JANUARY 4, 2018

Tweet Few years back, businesses had to seek the assistance of external agencies such as marketing and advertising research firms in order to promote the business. However, the increasing popularity of social media networks has changed the trend. Almost all the businesses nowadays prefer to use social media networks in order to engage with their marketing campaigns.

Social Media 40

Social Media Advertising Marketing Video 40

ForeSee

JANUARY 4, 2018

While the majority of business leaders expect to compete on the basis of customer experience (CX), just 6% of companies say their Voice of Customer (VOC) program is extremely effective. The post New Forrester VOC report highlights ForeSee CX Suite appeared first on ForeSee.

Report 40

Report Voice of Customer Company Customer Experience 40

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