ChurnZero

APRIL 10, 2020

During customer onboarding, two main handoffs occur: the Sales-to-Customer-Success handoff and the Implementation-to-Customer-Success handoff. Your sales process ignited customer momentum, excitement, and trust, and now the onboarding phase needs to stoke that fire and fan its flame. Involve Customer Success early.

Customer Success 61

Customer Success Customer Journeys How To Loyalty Programs 61

Daniel Group

NOVEMBER 12, 2019

” They suggest hosting events, personalizing services, handwritten notes, and loyalty programs to show customer appreciation. Believe it or not, your non-customer facing employees, from Sales, Support to Finance, to Legal, are the foundation on which great customer experiences are built. Read our new Ebook.

Strategy 40

Strategy B2B B2C eBook 40

Confirmit

OCTOBER 18, 2018

Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth. Despite this fact, and irrefutable evidence that existing customers are more valuable than new ones, customer retention has often taken a back seat to driving sales. By investing in customer retention strategies (e.g.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Influitive

OCTOBER 11, 2015

This social proof will help you attract more prospects, close more deals and shorten the sales cycle. This free eBook demonstrates how forward-thinking companies are mobilizing their best customers to deliver results through every stage of the revenue cycle, including: Act-On Software’s pipeline filling referral program.

Customer Engagement 40

Customer Engagement Loyalty Engagement Social Media 40

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. 30% of consumers are switch providers because they feel that there is no reward for loyalty. Download the ebook today.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Oracle

OCTOBER 10, 2019

This is a preview of the ebook “Moments That Matter: A New Customer Experience Roadmap for Financial Services “ Financial services technology isn’t just helping brands gather better data about customers. Translating data into “moments that matter” identification.

Financial 50

Financial Trends Technology Banking 50

SurveySparrow

APRIL 17, 2020

Customer Experience and B2B eCommerce Sales. If you intend to foray into B2B eCommerce or wish to improve your eCommerce sales and revenue, here are some proven tips to achieve your business goals without breaking the bank. Pick the Right Technology Platform.

Ecommerce 52

Ecommerce B2B Tips Self Service 52

Comm100

JUNE 13, 2018

Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. Flash holiday deals can be used to generate sales during Black Friday, Small Business Saturday, and Cyber Monday. Recommended for you: 8 Ways that Live Chat is Boosting E-Commerce Sales (And What You Can Do to Get in On It).

Tips 133

Tips Self Service e-support Social Media 133

ChurnZero

SEPTEMBER 16, 2021

New resources, such as ebooks or upcoming trainings and webinars. Sales or other offers on products and services. A customer loyalty program plays a large role in your SaaS retention strategy and could take many different forms. . Changes to customer support procedures.

Customer Retention 52

Customer Retention Strategy Net Promoter Score Effort Score 52

LiveChat

DECEMBER 27, 2016

Relationship marketing is about forming long–term relationships and focusing on customer loyalty. It stands in contrast to the more traditional transactional marketing approach, which focuses on increasing the number of individual sales. What should they think about when they’re looking for an apartment for rent or for sale?

Marketing 51

Marketing Social Media Loyalty Programs Customer Centricity 51

ChurnZero

MARCH 13, 2020

Have you been forced to inherit hand-me-down sales tools that weren’t built with the Customer Success Manager (CSM) in mind? Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. t wears that never gave them the con?dence Customer Success Around the Web.

Metrics 59

Metrics Customer Success Consulting Return on Investment 59