ShepHyken

DECEMBER 7, 2020

My Comment: Our friends at Mitel have created a very cool ebook with a fantastic user experience. Titled “The NOW of Work,” the ebook focuses on what’s new in technology, employee communication and motivation, and more. Six Steps for Improving Customer Engagement and Loyalty by Genelle Kunst.

Customer Service 149

Customer Service Self Service eBook Loyalty Programs 149

Influitive

OCTOBER 11, 2015

Marketers know that finding ways to increase customer engagement is good for the bottom line. Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm.

Customer Engagement 40

Customer Engagement Loyalty Engagement Social Media 40

Confirmit

OCTOBER 18, 2018

Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth. Despite this fact, and irrefutable evidence that existing customers are more valuable than new ones, customer retention has often taken a back seat to driving sales. Confirmit can prove it! Learn More.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

SurveySparrow

APRIL 17, 2020

Customer Experience and B2B eCommerce Sales. This puts additional pressure on businesses to revamp their product pages and curate outstanding customer experiences to not only boost conversions but also improve customer relations and build a stream of loyal and long-term clients. Pick the Right Technology Platform.

Ecommerce 52

Ecommerce B2B Tips Self Service 52

ChurnZero

SEPTEMBER 16, 2021

Some events that might be good opportunities to reach out to your customer base include: New product launches. New resources, such as ebooks or upcoming trainings and webinars. Changes to customer support procedures. Sales or other offers on products and services.

Customer Retention 52

Customer Retention Strategy Net Promoter Score Effort Score 52

LiveChat

DECEMBER 27, 2016

Relationship marketing is about forming long–term relationships and focusing on customer loyalty. It stands in contrast to the more traditional transactional marketing approach, which focuses on increasing the number of individual sales. What should they think about when they’re looking for an apartment for rent or for sale?

Marketing 51

Marketing Social Media Loyalty Programs Customer Centricity 51

ChurnZero

MARCH 13, 2020

Postponing strategic or noteworthy conversations doesn’t put the customer first. Access to real-time customer insights demands real-time customer engagement. Use this time to discuss Customer Success frameworks, predicted trends, or ways to expand their operations. Customer Success Around the Web.

Metrics 59

Metrics Customer Success Consulting Return on Investment 59