BirdEye

APRIL 20, 2023

Better ROI Localized lead generation can produce a better return on investment (ROI) by streamlining your marketing efforts to target customers who are more likely to convert. Referral programs Have you ever wondered how to get local business leads without breaking the bank? Then work to encourage customers to leave reviews.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

Confirmit

OCTOBER 18, 2018

Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth. Despite this fact, and irrefutable evidence that existing customers are more valuable than new ones, customer retention has often taken a back seat to driving sales. By investing in customer retention strategies (e.g.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

ChurnZero

MARCH 13, 2020

But how do you systematically ensure they are maximizing their return on investment? Have you been forced to inherit hand-me-down sales tools that weren’t built with the Customer Success Manager (CSM) in mind? Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT. Enter the Executive Business Review (aka Quarterly Business Review or QBR).

Metrics 59

Metrics Customer Success Consulting Return on Investment 59