ClientSuccess

JULY 6, 2022

Often used to open the door to these more unique customer experiences, customer loyalty programs can be an excellent idea for CSMs and team leaders alike to delve into some of these new ways to connect and engage with customers. What is a customer loyalty program?

Loyalty Programs 79

Loyalty Programs Loyalty eBook Conference 79

ShepHyken

DECEMBER 7, 2020

My Comment: Our friends at Mitel have created a very cool ebook with a fantastic user experience. Titled “The NOW of Work,” the ebook focuses on what’s new in technology, employee communication and motivation, and more. Six Steps for Improving Customer Engagement and Loyalty by Genelle Kunst.

Customer Service 149

Customer Service Self Service eBook Loyalty Programs 149

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. Customer retention statistics: More than 6 in 10 U.S. consumers say customer experience at most companies needs Improvement. (

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

ChurnZero

MARCH 13, 2020

Use this time to discuss Customer Success frameworks, predicted trends, or ways to expand their operations. For engaged customers, focus more on their processes and less on your product. Have you been forced to inherit hand-me-down sales tools that weren’t built with the Customer Success Manager (CSM) in mind?

Metrics 59

Metrics Customer Success Consulting Return on Investment 59