CSAT vs NPS: Understanding the Variances in Feedback Measurement
SurveySparrow
DECEMBER 28, 2023
This stat shows us the importance of measuring customer experience. But which metrics should we focus on? When it comes to feedback metrics, CSAT vs NPS has been a long-running battle. CSAT vs NPS: A Table of Comparison So, shall we begin? Now, let’s see… What is NPS? What is CSAT?
Let's personalize your content