Second to None

APRIL 26, 2018

Brands in the retail space have an enhanced need to monitor the way their employees are interacting with customers because it can have a direct impact on a customer’s willingness to return and recommend your brand to their own personal network. Our solutions are developed on the basis of solid research and statistical science.

Brand Values 59

Brand Values Brands Leadership Voice of Customer 59

Strativity

MAY 12, 2016

Customer experience does not need another dashboard and more customer voice. What it needs are leaders with the courage to act on customer feedback to create a real difference in the marketplace. During the past two years, it seems that the customer experience industry has been taken over by technology.

Self Service 40

Self Service Customer Experience CRM Voice of Customer 40

Second to None

SEPTEMBER 27, 2018

By sending evaluators to measure employee performance across your different store locations, your organizational leadership is investing in quantitative data that can be used to document and rank each location under your brand umbrella. Our solutions are developed on the basis of solid research and statistical science.

Retail 69

Retail Measurement Brands Omni-Channel 69

Lumoa

OCTOBER 31, 2018

Organizations will want quantitative justification of their investment in great customer service. Organizations will continue to look for more effective ways of gaining real-time customer intelligence rather than rear-view-mirror methods like surveys. Three words: voice of customer. How to overcome those challenges?

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Second to None

SEPTEMBER 18, 2018

Typically, customers will call these helplines to resolve a specific issue and it is vital that your team is striving to reduce as much effort when completing these requests. An organization’s Customer Effort Score (CES) is a metric that is used to measure the customer support effectiveness within these interactions.

Call Center 48

Call Center Effort Score Net Promoter Score Voice of Customer 48

Second to None

FEBRUARY 22, 2018

Apply Customer Experience measurement programs like mystery shopping initially to capture an outside-in perspective of the way your brand is perceived and then create a data-driven ranking of which locations are leading the pack and which are struggling. Our solutions are developed on the basis of solid research and statistical science.

Voice of Customer 72

Voice of Customer Brands Analytics Leadership 72

Second to None

FEBRUARY 20, 2018

A significant investment in eCommerce optimization, in-store aesthetic, employee training and Customer Experience measurement can help to establish industry leadership. One metric that stood out in the study was customers who were proud to say they have purchased from a specific brand.

Industry 69

Industry Net Promoter Score How To Ecommerce 69

Second to None

FEBRUARY 1, 2019

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Net Promoter Score 82

Net Promoter Score NPS Effort Score Metrics 82

Second to None

FEBRUARY 6, 2019

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Customer Experience 67

Customer Experience Voice of Customer Innovation Course 67

CX Journey

OCTOBER 25, 2016

. - again, keeping her front and center in all you do Customer cut-outs : place these around the office - and especially in meeting rooms - to keep the attention on who really matters; they should include details of who the customer is and what she thinks and feels about the current experience CCO/CX professionals : in key decision-making meetings, (..)

Tools 80

Tools Customer Journeys Customer Centricity Touchpoint 80

Second to None

AUGUST 7, 2018

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Strategy 63

Strategy Abandon Rate Voice of Customer Tips 63

Second to None

JULY 31, 2018

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Study 59

Study Voice of Customer Consulting Brands 59

Second to None

JANUARY 22, 2019

.” Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Telecommunications 48

Telecommunications Effort Score Voice of Customer B2C 48

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. .” According to Temkin Experience Ratings (2017), there are four key competencies businesses must sustain to achieve long-lasting customer experience success. ” – Shep Hyken. The process consists of five steps: 1.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Kustomer

JUNE 4, 2020

So isn’t necessarily a customer voice, it’s more of like sharing customer stories to help influence other outcomes. But I think having buy-in from your leadership team, even just to try out one of these solutions is key. I feel like sometimes in the customer world we opened up a little bit with that.

Feedback 52

Feedback Customers Meeting Customer Experience 52

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. ." – Shep Hyken for UserTesting. According to Temkin Experience Ratings (2017) , there are four key competencies businesses must sustain to achieve long-lasting customer experience success. Do you love CEM as much as we do?

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. ." – Shep Hyken for UserTesting. According to Temkin Experience Ratings (2017) , there are four key competencies businesses must sustain to achieve long-lasting customer experience success. Do you love CEM as much as we do?

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Second to None

MAY 3, 2018

Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

Interaction 59

Interaction Strategy Voice of Customer Brands 59

SuiteCX

MARCH 31, 2015

©2015 suitecx – Confidential Definitions • CX Governance is the process by which companies govern appropriate access to their critical data, by measuring and mitigating operational and security risks associated with access to data

Customer Journeys 100

Customer Journeys Government CEM Omni-Channel 100

Verint

AUGUST 21, 2017

In fact, if I had to select a single characteristic of a truly customer-centric company, this would be it. They have senior executives who not only advocate for customers occasionally, but also weave the voices of customers and employees into their decision-making process.

Customer Centricity 60

Customer Centricity Culture Voice of Customer Customers 60