ShepHyken

FEBRUARY 10, 2021

I was reading an article by Jeff in a magic magazine. Everything that happens leading up to the sale is part of the customer experience. And, that includes customer service. Most people think service happens after the sale. Many of my friends are professional entertainers.

Entertainment 126

Entertainment B2C Customer Service Training B2B 126

ShepHyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. Magazine) Employee turnover is always a stressful situation. Total Retail) The holiday season guarantees a seasonal spike in customer support tickets, resulting in a 42 percent increase. Follow on Twitter: @Hyken.

Customer Service 84

Customer Service Chatbots Retail B2C 84

ShepHyken

MAY 6, 2019

Each week I read a number of customer service and customer experience articles from various resources. 4 Reasons Customer Service Ratings Matter More Thank You Think by Team Support. Team Support) Feedback matters in the customer-centric era of business we work in. Follow on Twitter: @Hyken.

Customer Service 114

Customer Service Loyalty Customer Centricity Customer Service Training 114

ShepHyken

FEBRUARY 25, 2019

Each week I read a number of customer service and customer experience articles from various resources. 3 Lessons From a Customer Service Failure by Jill Schiefelbein. Brand Keys 2019 Customer Loyalty Engagement Index: Verified Trust = Brand Success by Robert Passikoff. It’s what can keep you in business!

Customer Service 88

Customer Service Guest Experience B2B B2C 88

ShepHyken

JUNE 17, 2020

You renew your subscription to a magazine, a maintenance contract or a software program. What if renewal simply meant that the customer comes back—again and again? A formal schedule of customer contact is your ultimate renewal strategy. I have an idea about renewals. But what if renewal had a broader meaning?

Customer Service Training 154

Customer Service Training Strategy Software Customer Service 154

CSM Magazine

AUGUST 29, 2022

Happy customers are the bread and butter of any successful jewelry store. If you’re not providing good customer service, you will not stay in business for very long. That’s why it’s essential to ensure that you’re always giving your customers the best possible experience. Offer Incentives.

Customer Service 52

Customer Service How To CRM Tips 52

CSM Magazine

OCTOBER 25, 2023

An empowered and well-trained retail staff team is key to an unparalleled shopping experience. Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. However, a badly trained and disinterested staff team can quickly switch this advantage around.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

CSM Magazine

AUGUST 23, 2022

The value of providing superior customer service can’t be overstated. The more emphasis you place on the experience a person has with your brand can yield higher ticket sales, future revenue, and referrals to your offerings among the customer’s sphere of influence. The ROI Value In Better Customer Service.

Customer Service 52

Customer Service Management Rewards Programs Social Media 52

Customer Guru

APRIL 10, 2018

Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. He has also launched his personal portal www.delightingcustomers.com with the sole objective of helping organizations develop their business with the philosophy of ‘Sales Heaps but Service Reaps’.

Consulting 110

Consulting Customer Service Customer Centricity Travel 110

CSM Magazine

JANUARY 17, 2022

Are you ready to improve your goal setting for customer service? You’ll also be able to attract new audiences by using targeted press releases so that your customer service is featured in top-tier media outlets. You may find that relevant and timely surveys are a key factor in communicating with leads and customers.

Customer Service 52

Customer Service Social Media Entertainment Training 52

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

NOVEMBER 2, 2023

The two organizations seek to leverage state-of-the-art technology to transform employee training within the customer experience industry. This partnership marks a significant milestone for both companies in their commitment to elevate customer service training through cutting-edge solutions.

Training 52

Training Customer Experience First Call Resolution Telecommunications 52

ShepHyken

JULY 25, 2022

Each week I read many customer service and customer experience articles from various resources. This also means that, with a little strategic planning and creative thinking, businesses can leverage their email marketing to increase brand loyalty and keep customers. Here are my top five picks from last week. Quite a bit.

Customer Service 14

Customer Service Chief Customer Officer Automotive Retail 14

CSM Magazine

MARCH 15, 2016

Before I begin any customer service presentation for an audience of small business owners and managers, I ask them to write down any questions they would like answered during the event. One the most frequent questions is “What low cost/no cost ways would you recommend to improve the delivery of customer service by my employees?”

Customer Service 63

Customer Service Hotels Customer Service Training Customers 63

ShepHyken

MAY 8, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Loyalty and Loyalty Programs- How it Helps a Business? And those good customer experiences lead to more sales and more profits for your company. Here are my top five picks from last week.

Customer Service 12

Customer Service Loyalty Programs Loyalty Tips 12

ShepHyken

AUGUST 30, 2021

Each week I read many customer service and customer experience articles from various resources. 10 Companies That Are Moving The Needle in Customer Experience by Comparably. A well-balanced customer experience strategy can impact every area of the business, enabling better sales/marketing/operational outcomes.

Customer Service 16

Customer Service Retail B2B Customer Service Training 16

ShepHyken

FEBRUARY 7, 2022

Each week I read many customer service and customer experience articles from various resources. 9 Ways to Build Customer Loyalty by Ken Peterson. Balto went to 30 thought leaders in the customer service and CX space and asked their opinion. Eight Tips For Providing Excellent Customer Service by Saul Maslavi.

Net Promoter Score 14

Net Promoter Score Customer Service Contact Center NPS 14

ShepHyken

APRIL 16, 2023

Each week, I read many customer service and customer experience articles from various resources. A New Opportunity for Brands to Build Trust, Authenticity and Customer Loyalty by Tom Idle (Sustainable Brands) COVID-19 changed everything — especially how people think about their local communities.

Customer Service 9

Customer Service Tips Loyalty Employee Experience 9

ShepHyken

MARCH 7, 2022

Each week I read many customer service and customer experience articles from various resources. How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. Magazine) Too often, the rise in costs caused by inflation is passed down to the consumer. Good customer service can help your content strategy.

Customer Service 12

Customer Service Self Service Retail Airlines 12

Bill Quiseng

MARCH 28, 2016

” The author of the recently published book, Customer Service (finally) Defined – Ideas, Tips, techniques & Skills You Can Use Now and Forever , and eight other books, Nancy is simply one of the best keynote speakers on customer service. Inbound or outbound; service or sales. Use buffers.

Entertainment 60

Entertainment Tips Social Media Customers 60

ShepHyken

JANUARY 24, 2022

Each week I read many customer service and customer experience articles from various resources. 5 Ways to Ensure Customer Satisfaction in a Supply Chain Crisis by Staples Worklife Magazine. Michelle MacCarthy of Unit4 shares practical steps to fulfil the customer-centric promise. Follow on Twitter: @Hyken.

Customer Service 67

Customer Service Customer Centricity Policies Retail 67