ShepHyken

NOVEMBER 1, 2017

They are nice, even knowledgeable, but they don’t seem to be what I call customer focused. So, I took a few minutes to talk to several people about how they were trained. I asked them what kind of customer service training they received from the companies they worked for. The retail salesperson was sharp.

Customer Service Training 99

Customer Service Training Training Customer Service Airlines 99

Comm100

APRIL 24, 2018

As a manager or trainer of a customer service team, you’ll know that excellent customer service teams aren’t born that way. Learning and training are at the heart of teams who are united in vision, strive for excellence and deliver the best customer experiences. Why is that? Source: YouTube.

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Customer Service Training Video Training Customer Service 127

Experience Investigators by 360Connext

JUNE 22, 2016

Or…they tell their friends how happy they were with the service of such an exceptionally helpful, friendly representative for your company. The post 3 Ways to Add Magic to your Customer Service Training appeared first on Customer Experience Consulting. In fact, these […].

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Customer Service Training Training Customer Service Consulting 137

Knowmax

MAY 21, 2020

Customer Service Training With Knowledge Management.

Customer Service Training 52

Customer Service Training Training Customer Service Management 52

CSM Magazine

APRIL 25, 2022

Managing a customer service team takes dedication, hard work, and the right skill set. If you want to further develop your customer service management style, there are training solutions out there that can improve your talents and create a better working environment. Mental Health Training.

Training 97

Training Customer Service Management Customer Service Training 97

Comm100

JULY 28, 2016

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work to consider all of your options and find the best course ; you also have to learn how to implement the training to get the highest ROI. A: Most companies do not invest enough in their training.

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Customer Service Training Training Customer Service Customers 100

CSM Magazine

APRIL 12, 2022

A typical, and often standard, interview question is: “How do you manage rude, aggressive, or difficult customers?” When I think back to the difficult interactions I’ve had with customers, they have either come through frustration regarding business policies or delays in the receipt of goods. But at what cost should it be?

Customer Service Training 52

Customer Service Training Training Customer Service Policies 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. How do you teach good customer service? John Boccuzzi Jr.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. How do you teach good customer service? John Boccuzzi Jr.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

Magellan Solutions

MAY 25, 2018

And finally, to ensure a meaningful customer engagement, you must first teach and expose your employees the ins and outs of customer service. Start with the basics — customer service training. Customer engagement starts within. Phases of customer service training.

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Customer Service Training Training Customer Engagement Engagement 70

Ecrion

JULY 22, 2019

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

ShepHyken

JANUARY 4, 2019

This week we feature an article by Anand Srinivasan who writes about how important it is to have a properly trained customer service team to ensure business success. – Shep Hyken. Customer service is one of the primary drivers of growth in many organizations. Traits that define a great customer service rep.

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Customer Service Training Training Customer Service How To 80

Stella Connect

JANUARY 9, 2018

In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Hands-on Customer Service Training: Building Excitement, Knowledge, and Trust. We get to know each other as people.

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Customer Service Training Training Customer Service Management 41

Integrity Solutions

SEPTEMBER 28, 2023

Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation.

Customer Service Training 107

Customer Service Training Training Customer Service Contact Center 107

CSM Magazine

NOVEMBER 1, 2018

It is therefore important for all businesses to ensure that customer service training equips teams with the tools, skills and competencies to consistently delight customers. Here are a few fundamental must-haves for any prospective online customer service training solution. Course management.

Customer Service Training 40

Customer Service Training Training Software Customer Service 40

Kayako

FEBRUARY 28, 2018

There are so many different ways to onboard new employees with a training program. To help you build your own customer support training program, I’ve collected some key insights from managers at other SaaS and tech-industry companies to help make sure you’re getting it right from the get-go. Don’t let training fade out.

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Training Culture Customer Service Training Customers 213

Comm100

AUGUST 29, 2021

While omnichannel support improves the customer experience, as well as the agent experience, businesses have more to consider when allocating resources and training service agents. Employers are always looking for unicorn employees, but can you train someone to be a jack of all trades? Be customer centric.

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Omni-Channel Customer Service Strategies Training Customer Service 130

Myra Golden

APRIL 28, 2021

When we moved to Q & A, Sherry asked a question about training and supporting remote agents: Our contact center agents will work remotely for the foreseeable future. I’m concerned about training my agents and supporting them. I’m a contact center supervisor who trains, yet I don’t have a training background.

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Training Customer Service Contact Center How To 105

Michel Falcon Experience

AUGUST 8, 2016

After building your customer-centric culture and learning how to properly recruit exceptional customer service employees you must then build your world-class training program. The type of content your training program must have. The type of content your training program must have. Comment on the video.

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Customer Service Training Video Training Customer Service 60

CSM Magazine

OCTOBER 25, 2023

Ultimately, a welcoming smile, attentive service, and the ability to interact face-to-face with knowledgeable staff can make a world of difference. An empowered and well-trained retail staff team is key to an unparalleled shopping experience. Comprehensive training is essential for effective customer engagement.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

ShepHyken

OCTOBER 14, 2022

He shares the importance of developing online training resources for your customer service team and how to implement one for the success of your business. Your customer service team must be an asset to your organization. However, this is only possible if they are trained the right way. .

Training 73

Training Customer Service Competitive Advantage Customers 73

Comm100

APRIL 2, 2024

Here are 6 essential steps to improve CSAT and provide your customers with a superior experience. Enhance customer service training – Empathy Training: Incorporating empathy training for your customer service team is vital to increasing CSAT.

Strategy 238

Strategy How To Wait Times Customer Satisfaction 238

ShepHyken

APRIL 22, 2020

I asked a manager about this and he gave me a great explanation. The short version is that when someone comes to work at Brio, they are taught to manage a number of these small details. This sets the tone for them to manage other details, even the ones they aren’t officially trained to manage.

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Management Training Customer Service Training Examples 131

Myra Golden

JANUARY 8, 2018

Custom website and branding. When your employees log in to their training, it feels like they are taking the training within your company because we give you a unique URL and upload your logo. Our training is interactive. Operations Manager, Shared Services Training & Development. John Hancock .

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Customer Service Training Training Customer Service Video 45

Micah Solomon

OCTOBER 18, 2018

What is internal customer service–a good, workable definition? And how can great internal customer service be accomplished–what are the principles and best practices we can apply to our own internal customer service training to enable us to provide the best customer service possible within our company?

Customer Service Training 40

Customer Service Training Training Customer Service Hospitality 40

ShepHyken

OCTOBER 3, 2023

I’ve said it before – I don’t agree with the saying that the customer is always right. Actually, I believe in the opposite, and it’s one of the concepts we teach in our customer service training workshops. It is this: The customer is NOT always right. … Fire them as a customer.

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Customer Service Training Training Customers Customer Service 153

ShepHyken

JULY 19, 2023

I didn’t want to contradict him, but I needed the audience to understand that it is impossible to go above and beyond with customers at every interaction. Sometimes meeting expectations is a perfect experience.  In my customer service keynote speeches , I talk about Managing the Moment.

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Meeting Management Customer Expectations Customer Service Training 62

Bill Quiseng

FEBRUARY 7, 2024

This is not a customer service training class. Training is finite, usually one to three days. And training is top-down, one-way “I know everything, you know nothing” instruction. Training is to develop THE BUSINESS. Training is for a job. And the job of employees is to serve to satisfy the customer.

B2C 78

B2C Customer Service Training Hospitality Training 78

ShepHyken

NOVEMBER 9, 2023

This week, we feature an article by Natasha Thakkar, Content Marketing Manager at Oleeo. She writes about the five ways to become an effective and efficient customer service manager. A customer service manager’s main priority is to retain customers. Either way, this article is for you.

Customer Service 56

Customer Service Management Exercises Leadership 56

ShepHyken

JUNE 13, 2023

The point of all these ideas – 30 days, one year, or even today – is about managing the moment , whether it be multiple moments over an extended period or the moment you’re experiencing right now. We must be focused and attentive to what’s happening at that moment.

Management 75

Management Interaction Customer Service Training Customer Service 75

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Structured Training.

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Social Media Course Training Marketing 117

Who's Your Gladys?

SEPTEMBER 23, 2014

Communicating with Customers Customer Service guest blogger abusive customers customer service training donna earl emotional intelligence' Abusive is defined as verbally threatening, using foul language, and emotionally out of control.

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Customer Service Training Management Training Communication 177

CSM Magazine

MARCH 2, 2022

Learning and development professionals in the customer service and retail industry are experiencing an evolution in how they engage their employees in ongoing job training. This allows employees to interact with the training material in a safe and engaging environment that helps them to practice critical skills on demand.

Training 52

Training Retail Customer Service Culture 52

ShepHyken

SEPTEMBER 26, 2018

And, that leads to this very important point: When great customer service meets convenience, you have the recipe for disruption. I was talking to the manager of the service and repair center at a major brand automotive dealership. No friction and no hassle. For information, contact 314-692-2200 or www.hyken.com.

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How To Automotive Competitive Advantage Customer Service Training 630

ShepHyken

JANUARY 15, 2020

Determine how a situation like this should be handled and then create a process for crisis management. The process should include informing management and contacting the appropriate authorities. Train everyone in your organization how to respond using this process. Training is important to ensure consistency.

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Training Customer Service Training Exercises Course 154

Integrity Solutions

FEBRUARY 15, 2019

This fact has been consistently reinforced by the contact center leaders, managers and supervisors we’ve polled at the two most recent Customer Contact Week (CCW) events. Time spent in contact center training learning new tools could be coming at the expense of strengthening their relationship-building skills.

Contact Center 77

Contact Center Training Employee Engagement Technology 77

Bill Quiseng

NOVEMBER 1, 2023

Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. QUI TAKEAWAY: Customer service is what you do for your customers. Why only three?

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Customer Journeys Sports Customer Service Training Customer Care 97