Remove Customer Retention Remove Metrics Remove Social Media
article thumbnail

Retail Reputation Management: Shop Strategies for Customer Retention

InMoment XI

With locations pages, you are able to track location-specific metrics such as impressions, website, call, and navigation clicks. These will be useful to show the impact of your reputation management and customer experience initiatives. This will also aid in running targeted campaigns that may only apply to one location.

Retail 260
article thumbnail

5 Ways to Leverage Net Promoter Score to Boost Customer Retention

InMoment XI

Not only do returning customers require less introduction to your products and services, but they also tend to spend more than first-time customers, too. One user engagement strategy you can use to boost your customer retention is to make use of the Net Promoter Score (NPS) system. What Is Net Promoter Score? Detractors.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

NPS vs. Social Media For Market Research

Retently

One of the most common questions we receive, as an NPS®-focused software business, is how Net Promoter Score® differs from the type of data you can extract by studying people’s reactions on social media platforms like Facebook, Twitter and Instagram. NPS Measures Customer Satisfaction, Not Public Opinion.

article thumbnail

How Customer Feedback Can Boost Your Bottom Line

InMoment XI

Although it shortens the process of collecting feedback, it has the risk of gathering responses that are not as honest since customers may just say what they think the business wants to hear. Indirect Feedback Indirect feedback is provided by customers through their behavior and actions.

Feedback 295
article thumbnail

The Customer Journey Explained

InMoment XI

Some of the benefits include: Improved Customer Experience: Understanding the customer journey will give your customers a better end-to-end customer experience, which will result in increased customer satisfaction. A key part of the customer journey is retaining the customer for future purchases.

article thumbnail

How to Build an Effective Customer Experience Dashboard

InMoment XI

This can include the number of survey responses, metrics over time, most recent online reviews, and more. Why are Customer Experience Dashboards Important? Customer experience dashboards are important because they provide up-to-date information on customer interactions.

article thumbnail

4 simple strategies for improving customer retention

delighted

By emphasizing customer retention as a key performance indicator (KPI) for your business, you can ensure your priorities are in the right place. What’s your customer retention rate? Before you can focus on improving customer retention, you must benchmark how you’re currently doing in this department.