ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research.

Customer Service 68

Customer Service Loyalty Programs Contact Center Financial 68

Comm100

DECEMBER 14, 2017

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as a strategy to ensure their customers receive great customer experiences. Well, the customer experience is a key ingredient to getting new business and maintaining customer loyalty.

Strategy 235

Strategy Customer Experience How To Effort Score 235

Comm100

FEBRUARY 23, 2021

Here are our top tips for small businesses to provide excellent customer support, no matter the team size or industry. Making it easy for your customers to reach you across different channels is vital, especially in 2021. The key here is to make sure that all of your customer interactions take place in a unified platform.

Customer Service 130

Customer Service Self Service Social Media Knowledge Base 130

TechSee

JUNE 16, 2022

He’s the CAO (Chief Amazement Officer) of Shepard Presentations and leading international authority on customer service, CX, and loyalty in business. Shep has worked with thousands of companies and organizations that want to create amazing customer service experiences for their customers and employees.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

AUGUST 13, 2018

Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty? Business2Community) Customer Success is typically defined as, “ensuring customers achieve their desired outcomes while using your product or service.” Consider two types of loyalty; behavioral and attitudinal.

Customer Service 72

Customer Service Loyalty B2C Study 72

ShepHyken

MARCH 21, 2022

Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. Sometimes common sense makes the most sense!

Omni-Channel 68

Omni-Channel Customer Service Self Service Retail 68

ShepHyken

NOVEMBER 26, 2018

My Comment: This short article reminds us that no matter how much you are investing – or plan to invest – in technology to deliver a better customer experience, your first investment should be in the morale of your people. Customer Retention Made Easy by Samir Palnitkar. Follow on Twitter: @Hyken.

Customer Service 83

Customer Service Airlines Employee Engagement Rewards Programs 83

CSM Magazine

AUGUST 23, 2022

Providing a remarkable customer experience regardless of the industry will provide future growth opportunities for your business. The ROI Value In Better Customer Service. It doesn’t matter the industry; the better relationships you can build with clients and customers, the greater retention and repeat business you’ll muster.

Customer Service 52

Customer Service Management Rewards Programs Social Media 52

Blake Morgan

JANUARY 20, 2022

Donna is an author, speaker and customer onboarding strategist. Her tips and strategies are aimed to increase customer retention and lifetime value by educating and enabling customers. . She shares those experiences as she blogs about creating a customer-focused culture and many tactical aspects of CX. .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

ShepHyken

APRIL 20, 2020

Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. Louis) In business, simple loyalty programs can strongly increase customer retention, Washington University in St. 7 Ways to Add More Value to Your Loyalty Program by Emily Rudin. Washington University in St.

Loyalty Programs 65

Loyalty Programs Customer Service Rewards Programs Loyalty 65

ShepHyken

MARCH 13, 2017

Sprout Social) Right when you think you’re getting a grasp on your demographics, buyer habits and trends on social media, something new changes and turns your data into old news. My Comment: It has been said that customer service is the new marketing. 3 Best Practices to Retain Customers and Stop Churn by Sarah Frazier.

Social Media 90

Social Media Customer Service Infographics Retail 90

ProProfs Chat

JUNE 15, 2020

You need to realize that 73% of customers claim that the key factor of their loyalty to your brand is the quality of their experience with your brand. That gives you all the more reason to be more customer-oriented and create strategies that assist you to be more vigilant towards their growing needs and expectations.

Strategy 105

Strategy Social Media e-support Software 105

ShepHyken

MARCH 27, 2023

3 Digital Marketing Strategies That Can Improve Customer Retention by John Hall (Forbes) What happens if you gain 10 new customers but lose 20 from your existing client base? While it may seem like marketing, if done well, content marketing connects with the customer and gets them engaged or emotionally connected.

Customer Service 22

Customer Service Customer Retention B2B Study 22

ViiBE Blog

APRIL 19, 2021

If your customer leaves unsatisfied, they are unlikely to give you any repeat business. The customer relationship you have established goes out the window, and you’ll have to start building customer loyalty with someone else. But what if you could turn that unhappy customer into a happy one instead? Prevention.

Healthcare 52

Healthcare Case Study Knowledge Base Video 52

ShepHyken

AUGUST 14, 2023

Here’s Everything You Need To Know About Customer Retention by Aryan Jakhar (Inc42) Customer retention refers to a company’s ability to retain its existing consumers over time. My Comment: The title implies this is everything you need to know about customer retention. That’s a pretty bold statement.

Customer Service 12

Customer Service Self Service Customer Retention Ecommerce 12

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Flavio Martins.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Flavio Martins.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

OCTOBER 17, 2022

However, we do spend an awful lot of time collecting and measuring sentiment — and not nearly enough time engaging with customers in more impactful ways. They are a history lesson of the customer’s most recent experience. Typically the data comes in the form of numbers, such as NPS or CSAT. I love this concept.

Customer Service 13

Customer Service Self Service Exceptional Customer Service Chatbots 13

Comm100

OCTOBER 11, 2017

Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Better Customer Retention. Download Free.

Social Media 122

Social Media Customer Service Strategies Strategy Customer Service 122

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Integrity Solutions

FEBRUARY 15, 2019

The reality is, your contact center’s success still hinges on the quality of the conversations your agents have with your customers. The past few years have seen a dramatic increase in investments in AI, data analysis and other technologies designed to increase contact center efficiency. By Bruce Wedderburn.

Contact Center 77

Contact Center Training Employee Engagement Technology 77