Gainsight
JANUARY 4, 2021
As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Launching Customer Success. Customer Success Team Management.
ClientSuccess
FEBRUARY 15, 2021
As a customer success professional in 2021, you understand the critical importance of strong, lasting customer relationships. Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. . Ready to learn more?
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InMoment XI
JUNE 28, 2022
The firm launched more transaction-based listening programs to gather real-time customer feedback and serve as the collective core of its updated CX program. In our latest eBook, we lay out four specific business goals that financial services brands can achieve with their experience programs.
Gainsight
OCTOBER 5, 2022
The time to get serious about risk and renewal management is now—before customers start to slash budget. This will help you prioritize resources and find the right cadence to make sure customers who need attention receive it. You’ll want to lean on your customer health scorecards, if you have them.
ChurnZero
MARCH 31, 2020
7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. New ChurnZero Resource: How to Sell Customer Success Software to the C-Suite.
Team Support
NOVEMBER 30, 2023
Although hiring staff can be costly, companies can’t afford to skip it if they are concerned about customer satisfaction. Case management continues to play a critical role in preserving customer relationships while also feeding the product development process. Interested in learning more?
ClientSuccess
AUGUST 17, 2022
As a CSM, you know that the holy grail of any customer relationship is strong loyalty and, ultimately, long-term retention. But how do you get to this level with a customer? Simply put, you cannot have customer loyalty without customer retention and improve customer retention without loyal customer relationships.
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