ShepHyken

JUNE 26, 2019

Let’s say a customer calls for support. Thanks to good CRM (Customer Relationship Management) software, the agent knows who this customer is, when they last called, what they called about, what they’ve bought in the past, etc. Technology can play a role in making these predictions. Crisis averted!

Customer Relationship Management 134

Customer Relationship Management Customers Customer Service Training CRM 134

Kustomer

NOVEMBER 3, 2022

To meet this expectation, companies have to be forward-thinking about their customers’ wants and needs to get ahead of the curve — they need to be providing proactive customer support. What is proactive customer service and how is it different from reactive customer service? Train your customer support team.

Self Service 98

Self Service Effort Score Omni-Channel Chatbots 98

Second to None

MARCH 30, 2018

In fact, 86 percent of business leaders say customer experience is foundational to their success. Here are three fundamental tools for building a superior customer-service strategy. And this number will only keep growing as consumer behaviors evolve, driving brands to look to new technologies to solve those gaps.

Customer Experience 112

Customer Experience Airlines Brands Voice of Customer 112

Magellan Solutions

APRIL 4, 2024

With a live chat agent, they can receive personalized guidance, have their doubts addressed, and be gently nudged towards completing that purchase—all while experiencing exceptional customer service. Benefits of Using Live Chat Agents Live chat agents provide instant and personalized assistance to customers.

Wait Times 52

Wait Times Guidelines Exceptional Customer Service Competitive Advantage 52

Kustomer

JULY 10, 2020

In a world that’s so heavily focused on utilizing digital technology and social media to create convenient experiences for consumers, making your customer service communication lines as simple, seamless and tailored as possible to specific members of your audience is a must.

Customer Service 52

Customer Service Return on Investment Customer Service Strategies Loyalty 52

CSM Magazine

JUNE 4, 2020

This risky strategy can be expensive if data is compromised, as contravention of the General Data Protection Regulation (GDPR) could result in a fine of €20 million or 4% of revenue whichever is the greater. While the boardroom may applaud the reinvention, their customers could be fighting to get what they bought.

Omni-Channel 52

Omni-Channel Consulting B2C Customer Relationship Management 52

Call Center Pros

NOVEMBER 12, 2018

Well, apparently it is not, judging by the frequency with which companies have a customer service strategy that forces its agents to treat everyone based on the same template, the same speech, and the same rules… We are in times when customers are empowered. Collect and share customer data.

Customer Experience 69

Customer Experience Multi-Channel Call Center Customers 69

NobelBiz

APRIL 27, 2021

Customer relationship management is at the forefront of all business debates. Overall, retaining existing customers is much more lucrative than attracting new ones. As a result, engaging in contact center solutions and technologies yields significant returns for companies.

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Think Customers

MAY 13, 2020

Creating moments that delight customers are crucial during the crisis, but employees need to be delighted too. The move to an at-home environment has given organizations a prime opportunity to invest in technology and digital transformation that make their agents’ job easier. The pandemic has shown how customers can adapt to change.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

Think Customers

JULY 1, 2020

In many cases, companies have already seen costs decrease while contact resolution, employee productivity, and customer satisfaction increase through a mix of people and technology to deliver great customer experiences.

Contact Center 52

Contact Center Self Service Healthcare Chatbots 52

SmartKarrot

OCTOBER 27, 2022

Knowing your client’s needs is the first step to providing excellent customer service. Use automation and technology to streamline processes. Automation can help you better manage your client services team’s workload by removing some repetitive tasks involved in day-to-day operations.

B2B 10

B2B Social Media Sales Examples 10

Comm100

FEBRUARY 5, 2018

Self Service Software. Exploring A Broad Term: What Is Customer Engagement Software? From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is.

Social Media 124

Social Media CRM Self Service Software 124