Creating Fans, Not Just Customers: Metro Bank’s Journey to Customer-Centricity
InMoment XI
MARCH 20, 2024
They envisioned a landscape where exceptional customer service, inviting environments, and a commitment to personal connections prevailed over the conventional transactional approach. ” Data-Driven Success and Achievements Metro Bank have successfully Increased Net Promoter Score (NPS) scores and are seeing positive results.
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