ShepHyken

JUNE 6, 2022

Below are their tried-and-true tips to get customers interested and hold their attention. My Comment: Just as the title of the article implies, here are 15 great ideas from the Forbes Business Council on how to encourage your customers to come back. I’m always careful when using the term “loyalty program.”

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

ShepHyken

DECEMBER 28, 2020

Gift Experiences Can Create an Emotional Connection With Customers by Wise Marketer Staff. The Wise Marketer) The psychological impact of gifting, when created and delivered with specific design, has a powerful impact on customer behavior. My Comment: Here is a fascinating article about loyalty and the customer experience.

Customer Service 141

Customer Service Loyalty Programs B2B Competitive Advantage 141

ShepHyken

DECEMBER 17, 2023

Each week, I read many customer service and customer experience articles from various resources. Customers accumulate points for every pound they spend to earn discounts on future products and services. The exchange is straightforward: customers get benefits; the brand gets loyal customers.

Customer Service 60

Customer Service Customer Centricity Loyalty Programs Culture 60

ShepHyken

APRIL 25, 2022

Top 10 Signs Your Loyalty Program Needs Rehab by Dan Jurek. CustomerThink) Customer loyalty best practices constantly evolve. So even if your program previously achieved great results, failing to update it frequently to keep customers engaged may mean you lose money, opportunities, or both.

Customer Service 65

Customer Service Loyalty Programs Loyalty Competitive Advantage 65

ShepHyken

JANUARY 2, 2023

Customer Loyalty Is Your Holy Grail for Success. Here’s How to Cultivate It. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment.

Customer Service 65

Customer Service Loyalty Programs e-support Loyalty 65

Happy or Not

FEBRUARY 26, 2024

When customers come in and feel like cherished guests, not just another ticket number, they’ll return for the unparalleled feeling of being valued and remembered, driving repeat business. By fostering these partnerships, you create a symbiotic ecosystem that benefits everyone involved, especially your loyal customers.

Loyalty 36

Loyalty Industry Loyalty Programs Social Media 36

ShepHyken

JUNE 21, 2021

If you want to ROCK your loyalty program (if you have one), you’ll enjoy this article. Is Simpler Better For Rewards Programs? RetailWire) Non-tiered customer loyalty programs were found to increase customer value by almost 30 percent over a five-year time period. There are plenty of great ideas.

Rewards Programs 80

Rewards Programs Customer Service Loyalty Programs Loyalty 80

ShepHyken

NOVEMBER 14, 2022

See how they’re shaking things up in this digital-first world. Join Salesforce President and CMO Sarah Franklin as she chats with digital leaders about how to create more powerful connections with your customers. Companies are struggling, and if they don’t manage the problems well, customers notice.

Customer Service 70

Customer Service Loyalty Programs Loyalty Tips 70

ShepHyken

APRIL 20, 2020

Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. Louis) In business, simple loyalty programs can strongly increase customer retention, Washington University in St. 7 Ways to Add More Value to Your Loyalty Program by Emily Rudin. Washington University in St.

Loyalty Programs 65

Loyalty Programs Customer Service Rewards Programs Loyalty 65

ShepHyken

JULY 4, 2022

You must understand the interaction points your customers have with you before, during, and after their buying experience. This is a “how to get started” type of article. 15 Metrics To Track If You Want To Keep Your Customers Happy And Loyal by Forbes Councils Member. My Comment: Journey Mapping is no longer an option.

Customer Journeys 70

Customer Journeys Customer Service Loyalty Programs Loyalty 70

ShepHyken

MAY 28, 2018

The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . CMSWire) Today’s customers don’t just expect high quality and excellent service at a fair price — they demand it. Luckily, today we know far more about how to provide people with the experience they want. by Sue Duris.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

ShepHyken

DECEMBER 30, 2019

Harvard Business Review) More and more companies have loyalty programs — and for good reason. A recent industry report showed that loyalty program members not only spend more and remain customers longer but they are also more likely to spread positive word of mouth.

Customer Service 111

Customer Service Self Service Social Media Customer Centricity 111

ShepHyken

MARCH 31, 2018

It’s not about asking for business, it’s about delivering value and contributing to the overall customer experience. When customers enjoy your content, it can become part of your self-service customer care solution, which we’ll cover in just a bit. It doesn’t have to be expensive. But you don’t have to spend a lot of money.

Social Media 87

Social Media Self Service Customer Service Marketing 87

ShepHyken

OCTOBER 11, 2021

There are some interesting stats and facts that prove how important some of these programs are. It’s important to note that these loyalty programs aren’t making customers loyal, but they are making them come back. My Comment: We now move into one of my favorite topics, creating the right customer-focused culture.

Customer Service 73

Customer Service Hospitality Rewards Programs Self Service 73

ShepHyken

JULY 24, 2017

The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation. They do, and this article has some interesting ideas on how to best work with this generation. Customer Service Tip: Just Be Nice by George Aveling. So, how do you stand out?

Customer Service 52

Customer Service Loyalty Programs Self Service Loyalty 52

ShepHyken

OCTOBER 28, 2019

Each week I read a number of customer service and customer experience articles from various resources. How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers.

Customer Service 54

Customer Service Loyalty Programs Customer Centricity Customer Service Strategies 54

ShepHyken

MAY 4, 2020

The way we come back is paramount to the long term success we hope to have with our existing customers, as well as new ones – regardless of the type of business we’re in (B2B or B2C). 7 Guidelines Starting Customer Experience by Christine Crandell. This turns a potentially daunting task into something much easier to manage.

Customer Service 96

Customer Service Contact Center Retail B2C 96

ShepHyken

DECEMBER 6, 2021

My Comment: Some may refer to this as a marketing article, but I’ll argue that marketing is part of the customer experience – and vice versa. Consider that the first strategy is about content marketing, which when done well, is a wonderful customer experience. And, there’s the strategy of customer loyalty programs.

Self Service 67

Self Service Customer Service Chatbots Customer Care 67

ShepHyken

JULY 11, 2016

Maritz Motivation Solutions: Six Questions to Ask Before Launching a Loyalty Program by PR Web. My Comment: While this is a press release put out by Maritz, it links to a free download of “The Insider’s Guide to Customer Loyalty.” Well worth your attention, especially if you have any type of customer loyalty program.

Customer Service 48

Customer Service Loyalty Programs Loyalty Tips 48

ShepHyken

JANUARY 22, 2023

How retailers can capture customer loyalty in 5 charts by Arielle Feger (Insider Intelligence) As brand loyalty declines, deals remain a surefire way to win over consumers. Here are five charts on how to up your loyalty game. My Comment : This is one of the more interesting articles about loyalty programs.

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

ShepHyken

MARCH 23, 2020

My Comment: When it comes to customer service and support, I’m not a big believer of “surprise and delight.” That said, when it comes to loyalty programs, the concept is valid. Here is a list of five ways that AI can create a better customer experience by supporting the agent versus the customer.

Customer Service 71

Customer Service Loyalty Programs Customer Service Training Tips 71

ShepHyken

MARCH 23, 2020

My Comment: When it comes to customer service and support, I’m not a big believer of “surprise and delight.” That said, when it comes to loyalty programs, the concept is valid. Here is a list of five ways that AI can create a better customer experience by supporting the agent versus the customer.

Customer Service 48

Customer Service Loyalty Programs Customer Service Training Tips 48

ShepHyken

APRIL 17, 2017

My Comment: If you want more referrals, then make it easy for your customers to give you referrals. Bestselling author and business expert, Joseph Michelli, shares five important basics that you must consider if you want those sought-after customer referrals. How to Drive Customer Loyalty Among Millennials by Timi Garai.

Social Media 79

Social Media Customer Service Airlines Loyalty 79

ShepHyken

MAY 22, 2023

My Comment: I’ve always believed (and have written numerous articles about the topic) if you want a good customer experience, it starts with a customer-focused culture. Here’s an article with several short examples about how companies created a culture that helped create the experience that retains customers.

Loyalty Programs 13

Loyalty Programs Customer Service Social Media Culture 13

ShepHyken

AUGUST 28, 2017

(Fonolo) In this handy playbook, contact center leaders will learn the ins and outs of improving customer satisfaction, otherwise known as CSat. This guide will discuss important metrics to consider when measuring satisfaction, and how to achieve customer happiness and retention along the way. Well deserved, I might add!).

Customer Service 80

Customer Service Contact Center Ecommerce Loyalty Programs 80

ShepHyken

JULY 24, 2017

The point is, don’t be misled to think customer service solutions driven by technology or social media doesn’t apply to an older generation. They do, and this article has some interesting ideas on how to best work with this generation. Customer Service Tip: Just Be Nice by George Aveling. So, how do you stand out?

Customer Service 28

Customer Service Loyalty Programs Self Service Loyalty 28

ShepHyken

JUNE 20, 2022

My Comment: It’s not unreasonable to think that a customer that left you for a competitor might come back in the future – especially if you make an effort to do so. The Young Entrepreneur Council at Forbes shares eight ideas on exactly how to do that. Consumers Embracing Premium Loyalty Programs by Retail Customer Experience.

Customer Service 13

Customer Service Loyalty Programs Customer Journeys Loyalty 13

ShepHyken

OCTOBER 10, 2022

The author shares five “skills” that will help build relationships with your customers; stress tolerance, self-actualization, assertiveness, interpersonal relationships, and happiness. The Experience Advantage: How to Supercharge Your Brand’s Growt h by Peter Aitken. The Secret to Building Brand Devotion is Not a Loyalty Program.

Customer Service 13

Customer Service Customer Centricity Loyalty Programs Loyalty 13

ShepHyken

AUGUST 23, 2021

This isn’t to say people have stopped seeking rational rewards such as points or discounts, but it seems that a new era of ‘human’ loyalty is upon us. My Comment: I love the concept of loyalty programs. However, there is a difference between a loyalty program and a marketing program.

Customer Service 18

Customer Service Customer Service Training Loyalty Programs Loyalty 18

BirdEye

MARCH 24, 2023

The best practices for how to do business development may also change. They need to know how to create marketing strategies, develop campaigns, and sales plans to reach targeted audiences. Project management skills: Professionals in this career should be adept at juggling multiple responsibilities, including numerous customer meetings.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

ShepHyken

JANUARY 23, 2023

How retailers can capture customer loyalty in 5 charts by Arielle Feger (Insider Intelligence) As brand loyalty declines, deals remain a surefire way to win over consumers. Here are five charts on how to up your loyalty game. My Comment : This is one of the more interesting articles about loyalty programs.

Customer Service 14

Customer Service Self Service Contact Center Loyalty 14

ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. How to Win Friends and Influence People.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

ClearAction

NOVEMBER 3, 2015

It refers to the importance of customers' inputs as a guiding light for the inner workings of an enterprise. In the quest for "outside-in" most companies have voice of the customer programs, loyalty programs, and high-touch service. how the customer is doing. customers’ consequences.

Customer Experience 48

Customer Experience Customer Journeys Policies ROI 48

ProProfs Chat

MAY 13, 2020

Previous customer interactions can help you anticipate what customers need before they even turn up to you for support. Centrally Record Customer Feedback & Opinions. In such a case, an automated help desk tool comes to the rescue and leads you a few steps forward in becoming a customer-focused brand.

Software 111

Software Self Service Customer Service How To 111

ProProfs Chat

MAY 13, 2020

Previous customer interactions can help you anticipate what customers need before they even turn up to you for support. Centrally Record Customer Feedback & Opinions. In such a case, an automated help desk tool comes to the rescue and leads you a few steps forward in becoming a customer-focused brand.

Software 98

Software Self Service Customer Service How To 98

ShepHyken

NOVEMBER 13, 2017

5 Innovative Ways to Inspire Customer Loyalty by Vivian Wagner . CRM Buyer) Getting customers — and keeping them — is the name of the game in e-commerce. My Comment: If you have any type of loyalty program, you will want to read this article. AI and chatbots are not fads. Follow on Twitter: @Hyken.

Customer Service 15

Customer Service Chatbots Loyalty Programs Social Media 15

ShepHyken

JULY 5, 2021

They may even make you rethink how you email your customers. 7 ways leaders can model great customer service by Jeff Toister. Toister Solutions) You have to walk the talk if you want your employees to be customer-focused. How to design and run a customer loyalty program for small businesses by Raúl Galera.

Customer Service 149

Customer Service Loyalty Programs Hotels Infographics 149