CX Journey
AUGUST 16, 2017
Image courtesy of Got Credit ROI is still our favorite "three-letter word." It's been a year or more since I've written about the ROI of customer experience. Always good to revisit this topic because it is such a hot one for customer experience professionals. Nothing wrong with that!
Customer Bliss
MAY 16, 2017
Anderson has more than 20 years of experience in the design, development and delivery of systems, processes and organizational infrastructures within software development across diverse industries, including energy, financial services, manufacturing and education. She is an IAF Certified TM Professional Facilitator.
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Beyond Philosophy
OCTOBER 28, 2021
In addition to oversimplifying both the concept and the solution, the third reason Customer Experience as we know it is dying is because organizations jumped on the Customer Experience bandwagon without knowing what it means. One of the insurance team asked us to prove what we were saying.
Confirmit
OCTOBER 2, 2017
This book contain success stories from 40 winners from a wide range of industries from pharma to insurance to retail to education so there really is something in there for everyone. New or old, each program is truly driving change across the business – improving processes, increasing efficiencies and driving significant ROI.
Confirmit
OCTOBER 2, 2017
This book contain success stories from 40 winners from a wide range of industries from pharma to insurance to retail to education so there really is something in there for everyone. New or old, each program is truly driving change across the business – improving processes, increasing efficiencies and driving significant ROI.
CX Journey
DECEMBER 13, 2018
Although customer experience has been around for a long time, hiring for CX has become a greater priority for executives and funding committees only in the last five years. With that shift comes the rise of the CX Team in the organizational structures of banks, insurance companies, consumer brands, and B-to-B entities.
ReviewTrackers
MAY 8, 2017
20:20 Customer Experience Summit by Marketforce gathers 250+ senior CX professionals from across a huge variety of industries, including retail, transport, financial services, media, telecoms, utilities, and more. Where: London, UK. CXPA Insight Exchange. When: May 16 to 17, 2017. Where: Phoenix, AZ.
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