West Monroe

MAY 24, 2022

From having a digital vision, to developing products and experiences that drive customer engagement, to managing data, technology, people and operations, Peloton is proof positive that every company needs an evolving, nimble digital vision with a focus on remaining agile. So, are they a software company?

Company 52

Company Financial Leadership Apparel 52

Beyond Philosophy

NOVEMBER 27, 2020

Customers will let you know how they feel at different moments with their behavior. Moreover, concepts like the Peak-End Rule, which describes how we remember our most intense emotion in an experience and how we felt at the end, will help you define the moments people will remember. Satmetrix Systems, Inc., and Fred Reichheld.

Net Promoter Score 150

Net Promoter Score NPS Insurance Effort Score 150

Kustomer

NOVEMBER 4, 2020

Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. Collect customer data and analyze it to gain insight into customer behavior. Increase customer engagement and conversions. Virtual Assistants. Hey Google!) Data, Data, and More Data.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

CSM Magazine

DECEMBER 2, 2015

billion on Black Friday, British consumers are much less satisfied with retail customer service compared to Christmas 2014. This is according to new research from multichannel customer engagement software provider Eptica. 37% of Britons are unhappy with the experience in store, with 27%. extremely satisfied.

Customer Experience 40

Customer Experience Retail Mobile Customer Service Online Experience 40

InMoment XI

APRIL 3, 2024

The digital customer experience has become an essential part of the way that consumers navigate the marketplace. They don’t view a transaction as an online experience, a mobile app experience, or a customer service experience, they view it as one continuous experience that they had.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Beyond Philosophy

JUNE 11, 2015

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Combine both offline and online experiences, where virtual and in-person activities can be worked into gaming.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty.

Survey 58

Survey Measurement Customer Experience Effort Score 58

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty.

Survey 40

Survey Measurement Customer Experience Effort Score 40

Storyminers

AUGUST 21, 2018

If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. In-Store and Online Experience.

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

Storyminers

AUGUST 21, 2018

If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. In-Store and Online Experience.

Social Media 100

Social Media Customer Experience How To Infographics 100

Pointillist

JUNE 15, 2018

Getting customers engaged in shorter-term activities often bodes well for long-term customer retention. In subscription-based industries such as telecom or Software as Service (SaaS), retention is about preservation and preventing the loss, rather than focusing on the growth of the customer.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

BirdEye

MAY 23, 2023

Help you test product ideas by letting a small group of customers test them and then sharing their views via the form. User experience feedback forms User experience feedback helps your business learn more about how customers interact with your apps, website, product or software.

Feedback 52

Feedback Survey Net Promoter Score NPS 52