Beyond Philosophy

NOVEMBER 27, 2020

These paybacks can range from increased customer spend, market share, or Net Promoter Score (NPS)*. Value is the result of Value Drivers, which are the parts of the experience that would inspire this type of Customer Behavior. Net Promoter Score? and Net Promoter System?

Net Promoter Score 150

Net Promoter Score NPS Insurance Effort Score 150

InMoment XI

APRIL 3, 2024

The digital customer experience has become an essential part of the way that consumers navigate the marketplace. They don’t view a transaction as an online experience, a mobile app experience, or a customer service experience, they view it as one continuous experience that they had.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty.

Survey 56

Survey Measurement Customer Experience Effort Score 56

Beyond Philosophy

JUNE 11, 2015

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Combine both offline and online experiences, where virtual and in-person activities can be worked into gaming.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty.

Survey 40

Survey Measurement Customer Experience Effort Score 40

Pointillist

JUNE 15, 2018

Getting customers engaged in shorter-term activities often bodes well for long-term customer retention. In subscription-based industries such as telecom or Software as Service (SaaS), retention is about preservation and preventing the loss, rather than focusing on the growth of the customer.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

BirdEye

MAY 23, 2023

Help you test product ideas by letting a small group of customers test them and then sharing their views via the form. User experience feedback forms User experience feedback helps your business learn more about how customers interact with your apps, website, product or software.

Feedback 52

Feedback Survey Net Promoter Score NPS 52