Experience Investigators by 360Connext

FEBRUARY 9, 2018

Mixed message can make their way into signage, marketing materials, online experiences, and countless other touchpoints within every customer journey. Are you sure installing our software was really a good move? If you can’t configure it yourself, your customer journey ends here. We’re all guilty.

Touchpoint 207

Touchpoint Customer Journeys ROI Customers 207

Kustomer

NOVEMBER 4, 2020

Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. Collect customer data and analyze it to gain insight into customer behavior. Increase customer engagement and conversions. Virtual Assistants. Hey Google!) Data, Data, and More Data.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Kustomer

NOVEMBER 4, 2020

Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. Collect customer data and analyze it to gain insight into customer behavior. Increase customer engagement and conversions. Virtual Assistants. Hey Google!) Data, Data, and More Data.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

InMoment XI

APRIL 3, 2024

The digital customer experience has become an essential part of the way that consumers navigate the marketplace. They don’t view a transaction as an online experience, a mobile app experience, or a customer service experience, they view it as one continuous experience that they had.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Storyminers

AUGUST 21, 2018

If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. In-Store and Online Experience.

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

Storyminers

AUGUST 21, 2018

If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. In-Store and Online Experience.

Social Media 100

Social Media Customer Experience How To Infographics 100

Pointillist

JUNE 15, 2018

The answer isn’t acquiring two new customers. Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. It’s actually retaining an existing one. Is Retention About Churn or Loyalty?

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110