C3Centricity
MARCH 12, 2024
The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success.
Blueshift
DECEMBER 23, 2022
In the past, AI was owned by data scientists, but now marketers can easily access and use AI. In 2023, marketers are the data artists, combining creativity with data and AI, for intelligent customer engagement. Let’s dive into four key areas that will drive customer engagement in the coming months. .
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Magellan Solutions
SEPTEMBER 14, 2023
Are you looking for ways to keep your customers engaged with your business? 75% of customers prefer contacting customer service via phone , according to a survey conducted by Zendesk. In today’s business environment, customer engagement plays a role in achieving success.
Blueshift
FEBRUARY 12, 2024
Love is in the air, but is your relationship with your current Customer Data Platform (CDP) feeling a bit lackluster? Imagine your relationship with your current CDP as a bad rom-com: it started off with high hopes, promising grand adventures in the world of customer data.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Blueshift
DECEMBER 19, 2023
Just like receiving a moldy fruitcake, customers often find themselves on the receiving end of experiences that feel disconnected, impersonal, and downright baffling. Data is the foundation for creating personalized and memorable customer experiences. It happens more often than we think.
Beyond Philosophy
APRIL 25, 2024
Embedding random data within a memory structure helps us recall it when needed. The post Crafting Compelling Stories: The Key to Unlocking True Customer Engagement appeared first on Beyond Philosophy. By contrast, stats, facts, and figures may or may not interest you. Speak to Colin and find out more. Click here !
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
Many banks and credit unions are rethinking their digital and in-person engagement strategy for 2022. The technology they’re implementing is often siloed creating inconsistent experiences as customers and members move from one channel to the next. Benchmarking data to measure successes (and failures). The problem?
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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