article thumbnail

New Report Reveals How to Build Customer Confidence in 2015

Experience Investigators by 360Connext

Customers need reassurance. The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. The survey results from consumers highlighted what customers are really seeking.

article thumbnail

Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. They’re engaging with hotels from any number of channels, including web browsers, mobile apps, messaging channels, social media, and review sites—among others. They expect instant engagement—any time of day.

Hotels 260
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

All you need to know about reputation score 

BirdEye

Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? A reputation score is a numerical value that quantifies overall customer sentiment about your business derived based on publicly available information such as reviews, testimonials, and social media mentions, to name a few.

article thumbnail

How to Optimize Reputational Risk Management in Banks

ReviewTrackers

While the fallout from the big banking scandals and corporate collapses of previous years has since slowly faded away, a recent FIS report indicates that 75 percent of consumers agree there is still a gap between their expectations and bank performance across a range of factors essential to creating trust. Its impact is very real.

Banking 94
article thumbnail

What is Bank Reputation Risk Management?

ReviewTrackers

While the fallout from the big banking scandals and corporate collapses of previous years has since slowly faded away, a recent FIS report indicates that 75 percent of consumers agree there is still a gap between their expectations and bank performance across a range of factors essential to creating trust. Its impact is very real.

Banking 90
article thumbnail

5 Top Customer Service Articles for the Week of June 24, 2019

ShepHyken

My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. This article focuses on one of the key strategies in driving customer confidence, and that’s creating trust. 10 Examples of Great Customer Service by Nextiva.

article thumbnail

What you can learn about customer service from Shep Hyken

Vonage

Customer service should be integral to business strategy, marketing tactics and product development – after all, the customer is always right, and what they think should count. Social media is changing the customer experience for the better”. Quite simply, social media has given consumers a voice.