ShepHyken

AUGUST 29, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training 123

Customer Service Training Sales Examples Customers 123

ShepHyken

DECEMBER 12, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Sales 92

Sales Customer Experience Tips Customer Service Training 92

ShepHyken

JANUARY 7, 2024

Whatever drives repeat business – and ideally, customer loyalty – is a good program. After all, they want those customers to keep coming back and, ideally, be so pleased with how they are treated that they tell their friends about the business. I’m often asked to define customer centricity.

Customer Service 66

Customer Service Loyalty Programs Contact Center Financial 66

ShepHyken

FEBRUARY 25, 2024

On the heels of ChatGPT’s release, AI became a part of everyday consumers’ lives seemingly overnight and propelled equally rapid AI adoption in customer service. As businesses navigated through unprecedented changes, CX leaders found themselves at the forefront, steering their organizations towards a new era of customer-centricity.

Customer Service 61

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 61

ShepHyken

JUNE 11, 2023

9 Building Blocks Toward Exceptional Customer Experience by Olga Potaptseva (CMSWire) What do Amazon, Starbucks, Tesla, Airbnb and Zappos have in common? They’re big companies, yes, but they’re also guided by a customer-centric approach to business, which is built on a foundation of customer service excellence.

Customer Service 62

Customer Service B2B B2C Retail 62

ShepHyken

MAY 28, 2023

by Tom Wormald (CustomerThink) Businesses talk a big game about customer needs, specifically the ways their particular products can meet those needs. We call this the ‘customer centric’ approach which puts the customer ‘at the heart of everything a business does’. Connect with Shep on LinkedIn.

Customer Service 64

Customer Service Hospitality Customer Centricity B2C 64

ShepHyken

JUNE 26, 2023

Manage each of those moments the right way, and the customer comes back. Your CX Altitude Change: Customer Centricity to Life Centricity by Julia Ahlfeldt (CMSWire) It’s high time that businesses realize customers aren’t one-dimensional. Connect with Shep on LinkedIn.

Customer Service 15

Customer Service Customer Centricity Entertainment B2C 15

ShepHyken

OCTOBER 16, 2023

And with AI and digital experiences, how can we maintain customer love? Beyond Products: How Brands Are Cultivating Trust in the Age of Customer-Centricity by Sohaib Ahmed (Total Retail) In the last few decades, the market has witnessed a gradual power shift between brands and consumers. Connect with Shep on LinkedIn.

Customer Service 12

Customer Service Self Service Customer Centricity Culture 12

ShepHyken

JUNE 19, 2023

Whether you have a small business or a large brand, some tips and ideas in this article will help you attract and keep your customers. Apple’s Vision Pro and Steve Jobs’ Legacy of Customer-Centric Innovation by Justin Racine (CMSWire) Steve Jobs was known for his unwavering commitment to what he believed was best for consumers.

Net Promoter Score 14

Net Promoter Score Customer Service NPS Customer Journeys 14

ShepHyken

JULY 10, 2023

One such strategy that is revolutionizing customer experience is Experience-Led Growth (ELG); ELG is a powerful solution that can address the challenges associated with customer experience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 12

Customer Service Tips Social Media Consumers 12

Storyminers

JULY 6, 2020

Bill has been recognized for his customer service and customer experience insight with the following accolades: Userlike 11 Gurus of Customer Service, Fonolo Top 10 Tweeters Talking About the Customer Experience, Future Care Today Top Ten Social Customer Service Influencers, and SAP Business Innovation Top 60 Customer Experience Influencers.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Bill has been recognized for his customer service and customer experience insight with the following accolades: Userlike 11 Gurus of Customer Service, Fonolo Top 10 Tweeters Talking About the Customer Experience, Future Care Today Top Ten Social Customer Service Influencers, and SAP Business Innovation Top 60 Customer Experience Influencers.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

ShepHyken

JULY 8, 2019

CCW (Customer Contact Week) included thought-provoking general sessions, tactical “how to” workshops, a tradeshow showcasing the latest and greatest in the industry and more. If you’re in the customer care world and haven’t attended the CCW conference, this article may entice you to attend their next event.

Customer Service 116

Customer Service Social Media Customer Experience Professionals Customer Care 116

SurveySensum

JULY 14, 2020

James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. LinkedIn : [link]. Website : [link]. Currently working at Qualtrics as a Sr. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Michel Falcon Experience

APRIL 7, 2020

Do I find myself asking, “I don’t have the budget for customer service training?” What is going to happen to my business and brand if I’m known for delivering average customer service? They must be just as customer-centric as your cashier or receptionist. Is it habitual or often a one-time event?

Customer Experience 88

Customer Experience Customer Service How To Net Promoter Score 88

Michel Falcon Experience

JANUARY 10, 2019

It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right? I don’t believe you can train patience very well as it’s a human behaviour that takes years to accomplish.

Training 151

Training Customer Service How To Employee Engagement 151