Russel Lolacher
APRIL 5, 2021
Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Ten years of leading a provincial government team in web services and social customer care has been a challenging and rewarding experience. Oh, it’s been amazing.
Avaya
MAY 4, 2016
Using the latest services and solutions paves the way to guaranteed customer retention and loyalty. One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA).
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CSM Magazine
SEPTEMBER 14, 2023
certification across delivery centers and geographies) CX Impacts Business Research shows companies have made progress on the level of customer care provided, but brands still must do better. Customers are seeking out faster, simpler transactions, more consistency across channels, and easier access to live support. enabling 1.3
CSM Magazine
JULY 29, 2020
Not only do these drivers represent the very real need for movement of goods across the country they have in most cases been the only human contact with a company that many consumers have, the attitude, diligence and service they provide has been imperative to thousands of customers and their employers. Keeping the country moving.
Bold360
AUGUST 27, 2020
The CXNext Forum, Adapting Customer Engagement for Today’s World , explored how successful support teams not only managed the chaotic early days of the pandemic but also how they’re continuing to adapt effectively to evolving uncertainty. Shifting to Remote Work & Remote Service Delivery.
TechSee
JULY 31, 2019
It can add essential information to a customer’s profile based on visual data from smart telematic devices, a game-changer for insurance and utility companies. It can also help predict issues before they happen, allowing customer care teams to avoid dissatisfaction and churn. Where We’re Heading. This is only the beginning.
Clarabridge
OCTOBER 23, 2015
Moreover, in a highly competitive environment, customer loyalty and customer retention is a key to provide customer care. As it costs 5 times the amount of money to acquire a new customer to retain an old one , customer loyalty is one of the top priorities for telecom brands. Transportation & Logistics.
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