Validating Your Outsourced Customer Care Partnership: Is Your Incumbent “Still the One”?
BlueOcean
OCTOBER 6, 2020
Great companies are regularly assessing the ongoing value of their partnerships – but how do you measure the true value your contact center outsourcer is delivering? Is communication still going strong and do you feel comfortable in those interactions? What should your outsourcer – and you – be measuring beyond those standard metrics?
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