Magellan Solutions

FEBRUARY 10, 2016

If you want users to engage in your content, you have to make sure that it is worthy of their time and attention. It could also be entertaining. If users do end up engaging in your content, give them some form of acknowledgment. If they voice their concerns, be sure to provide adequate customer care.

Social Media 73

Social Media Customer Service Entertainment Case Study 73

SurveySparrow

NOVEMBER 28, 2019

Moreover, you will be able to attend 4 insightful sessions on customer service led by leaders of the field. Who should Attend: Customer service, customer care, and customer experience executives. The event is not just about sessions alone but about partying, entertainment and networking!

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

Experience Investigators by 360Connext

OCTOBER 31, 2014

Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. They should enlighten, entertain or educate. This Simple and Coolest Customer Care Idea Will Inspire You - Customer Experience Consulting. These small moments matter.

e-support 197

e-support Social Media Consulting Customer Centricity 197

SurveySparrow

NOVEMBER 28, 2019

Moreover, you will be able to attend 4 insightful sessions on customer service led by leaders of the field. Who should Attend: Customer service, customer care, and customer experience executives. The event is not just about sessions alone but about partying, entertainment and networking!

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

SurveySensum

NOVEMBER 22, 2021

I reached out to customer care which I heard was very good. It makes the employee feel they are closer to the customer and the company trusts them to take the right decision for the customers. It boosts customer engagement and morale. It results in a happier customer. The glasses were picked up.

Feedback 52

Feedback B2C B2B Touchpoint 52

Currency Alliance

JUNE 1, 2020

In the UK, the John Lewis Partnership, which operates Waitrose supermarkets, reports that customers are spending more on comfort food, alcohol and world cuisine[i]. to keep entertained and occupied.”[ii]. After Covid-19, nearly every customer type will be more deliberate in how they spend money. Increase velocity of earning.

Loyalty 72

Loyalty Consumers Marketing Loyalty Programs 72

SurveySensum

MAY 20, 2020

After speaking to some marketing experts, and gaining their insights on the evolution of marketing strategies due to COVID-19, here are some points that gauge the impact of COVID-19 on customer engagement. How will COVID-19 affect Customer Experience? This global crisis has pushed companies to innovate like never before.

Omni-Channel 52

Omni-Channel Customer Experience Social Media Healthcare 52

Avaya

JULY 22, 2016

Technology that was initially considered for entertainment, science and gaming, has crossed over into our everyday reality. The chat bot provides automation and analysis of customer interactions delivering efficient self service and agent-based customer care in real time. We have the smart phone user to thank for that.

Chatbots 40

Chatbots Self Service Customer Experience Contact Center 40

Experience Investigators by 360Connext

APRIL 30, 2015

Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. They should enlighten, entertain or educate. This Simple and Coolest Customer Care Idea Will Inspire You - Customer Experience Consulting. These small moments matter.

Brands 110

Brands Retail Consulting Touchpoint 110

Experience Investigators by 360Connext

JANUARY 30, 2015

Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. They should enlighten, entertain or educate. This Simple and Coolest Customer Care Idea Will Inspire You - Customer Experience Consulting. These small moments matter.

Customer Service 110

Customer Service e-support Social Media Leadership 110

Lithium

JUNE 7, 2022

Maximize your presence on the world’s fastest growing digital entertainment platform. The Hybrid Future is Here: Let’s modernize your agent's experience Your agent’s experience can make or break your customer satisfaction. Learn how to fully utilize Khoros for your Customer Care agents. Khoros built A.I.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Pointillist

FEBRUARY 19, 2018

The truth is that, in addition to elegant SaaS data streams, most enterprises must rely on myriad on-site, home-grown and legacy touchpoint data sources—product interfaces, payment platforms, point-of-sale systems, customer care, etc. Here’s how AI applications are giving customer service a makeover: Chatbots.

Customer Experience 111

Customer Experience Touchpoint Analytics Customer Journeys 111

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Currency Alliance

JUNE 19, 2019

Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. They might have $2000 per month in disposable income and spend on average 5% for travel, 10% on food and entertainment, and 3-5% in various other categories.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Martin Hill-Wilson

JUNE 8, 2015

Music and other forms of digital entertainment have a real battle re-monetising their value proposition. And we all like to believe in the stats around customers claiming to be prepared to pay more for superior service. Related Stories Social Customer Service: Talk Is Cheap, Action’s Much Tougher!

Omni-Channel 40

Omni-Channel Multi-Channel Self Service Insurance 40

Bold360

DECEMBER 1, 2016

“The biggest mistake companies make evaluating and purchasing customer care software is…” Not utilizing the power of their CRM! CRMs are under-utilized for customer retention. Very few companies actually extend the pipe to include critical customer care steps such as “CHECK-IN” or “ISSUE RESOLUTION”.

Software 40

Software Customer Experience Company CRM 40