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Loyalty for CEOs: how to add enterprise value to your loyalty program

Currency Alliance

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? We hear loyalty leaders state all the time that they have embraced ‘best practices’. That’s right, loyalty programs should be a profit center.

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Guest blog: How to Personalize Your Customer Service – 6 Actionable Strategies

Comm100

Similarly, personalizing customer service to address every user’s concern or query goes a long way in showing your commitment to improving their experience, and so driving more sales. Personalizing your customer service gives you an edge over your competitors, building your image as a customer-centric brand.

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Amazing Business Radio: Peter Fader & Sarah Toms

ShepHyken

Customer Centricity in Business. Building a Customer-Centric Company with Long-Lasting Value. They discuss their new book, The Customer Centricity Playbook , and the “ Customer Centricity Manifesto ,” which teaches individuals and organizations how to build a customer-centric culture.

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How To: Use Loyalty Data to Power Customer Retention and Reactivation

Optimove

Customer-centric retail brands looking to provide personalized customer experiences across all marketing channels know that it is crucial to test and optimize consistently. Using Loyalty Data to Power Customer Retention and Reactivation. To learn more, download the full use case here.

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3 Effective Strategies on How to Avoid Bad Reviews Online

SurveySensum

But, how to avoid bad reviews and leverage social media as a robust customer feedback tool to create a great online presence for your brand? For instance, think about how Starbucks employs its loyalty program. The Starbucks loyalty program isn’t just about collecting points and creating brand ambassadors.

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Building Lasting Connections: The Power of Customer Loyalty in Retail

SurveySensum

This proactive approach not only strengthens customer satisfaction but also paves the way for long-term loyalty. But how to build customer loyalty for retail brands? What is the Impact of Customer Loyalty on Retail Success? How to Leverage Customer Feedback to Build Customer Loyalty?

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How to Engage Your Customers in the Time of COVID-19

ProProfs Chat

Takeaway: Rethinking your customer support strategies and upgrading it can make your customers feel valued. Create New Reward and Loyalty Programs to Keep Your Customers Engaged. Small gestures from your company or brand can remove a little bit of anxiety from the minds of your customers.