Two CX Leaders Share Frameworks to Improve Customer-Centricity in Their Organization
Customer Bliss
AUGUST 1, 2019
Develop a customer-based strategy. When Jon Herstein first assessed the work that needed to be done in his role as a CCO, he developed a framework of six pillars to address some of the areas that needed improvement: Focus on customer experience. Thinking through how are customers engaged and who is engaging them?
Let's personalize your content