Why Customer Experience Success Requires A Great Employee Experience
Experience Investigators by 360Connext
MARCH 5, 2024
And busting up those silos and removing those hurdles is better for employees AND customers!) Employee turnover often hurts CX metrics including Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) — as well as the organization’s bottom line. Optimize the candidate experience.
Let's personalize your content