ShepHyken

MAY 4, 2022

Of course, I thanked her and I found my seat, just a few rows from the front of the plane. Take a lesson from Bailee and say something nice at the beginning of every conversation with a customer, colleague, friend, or family member.? . I was wearing a baseball cap with the St. Louis Blues Stanley Cup Championship logo.

Airlines 127

Airlines Customer Service Training Course Engagement 127

ShepHyken

AUGUST 19, 2019

If live chat and chatbots are part of your customer service strategy, read this article. Creating Company Culture to Strengthen Customer Service Agent Support by Cassandra Vincent. Nevadas) There are ways to strengthen customer service agent support resulting in quality work and reducing churn.

Customer Service 116

Customer Service Leadership Ecommerce Culture 116

ShepHyken

DECEMBER 18, 2019

The mantra is a simple phrase—one sentence or less—that sums up your customer service culture. Have a contest to see who can deliver the best experience to an external or internal customer. Of course, you should share the best of the best. Don’t forget that customer experience starts with employee experience.

Customer Service 122

Customer Service Customer Experience Tips Social Media 122

ShepHyken

JUNE 28, 2021

(Governing) In the public sector, customer service can easily devolve to “our way or the highway.” The head of the Arlington, Texas, planning department is transforming its service culture into a place where your “dream comes true.”. My Comment: Do you want your customers to come back? Of course, you do!

Customer Service 141

Customer Service Government Customer Service Training Loyalty 141

ShepHyken

MARCH 11, 2019

My Comment: What if the word HELP was an acronym, where H meant Hear the customer out, E stood for Empathy, L meant Leading the customer to a resolution and P was about Providing the right course of action. Spark Customer Experience Innovation With These Three Strategies by Denise Lee Yohn. Follow on Twitter: @Hyken.

Customer Service 99

Customer Service e-support Guidelines Social Media 99

ShepHyken

SEPTEMBER 20, 2017

And, of course, there is showing some love and appreciation to your customers. As a business, we can only hope that our efforts are in line with our customers’ expectations. And, only our customers will determine if we have met or exceeded them. Good customer service starts on the inside with the company’s culture.

Customer Service 105

Customer Service Customer Expectations Training Customer Service Training 105

Micah Solomon

OCTOBER 26, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Customer service transformation isn’t easy, but it’s one of the most effective ways to improve business performance.

Customer Service 49

Customer Service Hospitality Consulting Customer Service Training 49

ShepHyken

MARCH 21, 2022

My Comment: Another great list, and this time the Five C’s of customer service which includes Care, Competency, Culture, Consistency, and Communication. Customer Experience in the Age of AI by David C. The big benefit reaches the customer in the form of a more personalized experience. Follow on Twitter: @Hyken.

Omni-Channel 67

Omni-Channel Customer Service Self Service Retail 67

Comm100

JUNE 19, 2018

At Disney, one of the most important parts of having a strong customer focus is having a common purpose and a clear brand promise. Of course, modern work requires us all to act differently than we would in our everyday lives. Culture & Training.

Contact Center 101

Contact Center Entertainment eBook Culture 101

ShepHyken

JANUARY 18, 2017

However, regardless of how strong someone’s skills are, without the right personality, as in many of the aforementioned attitudes, one employee can potentially bring down a customer-focused culture. So what are the traits of a good employee, capable of delivering a good customer service experience?

Customer Service 48

Customer Service Exercises Customer Focused Customer Service Training 48

Integrity Solutions

OCTOBER 5, 2022

In one recent study , among many with similar findings, 78% of respondents said good customer service is fundamental to earning their loyalty and business. And retaining those customers is serious business: Just a 5% increase in customer retention can produce more than a 25% increase in profits.

Culture 86

Culture Customer Service Customer Service Training Contact Center 86

ShepHyken

AUGUST 30, 2017

He was conducting a half-day customer service workshop, and during a break, the client, who happened to be the president of the company, walked up to Ted and congratulated him on doing a great job. Of course, Ted was flattered and very appreciative of the kind words. For information contact or www.hyken.com.

Customer Service Training 110

Customer Service Training Course Customer Service Training 110

ShepHyken

SEPTEMBER 13, 2017

Tracy is very proud, and rightly so, about the food and service at all of his restaurants. After we were finished with our main course, the server stopped by and, with enthusiasm, asked, “What else can I get for you?”. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.

Customer Service Training 94

Customer Service Training Communication Training Course 94

ShepHyken

DECEMBER 26, 2016

The Hidden Costs of Poor Internal Customer Service By Joanne Wortman. Integrify) Of course, every business understands the need to maintain a high commitment to providing excellent customer service. Oddly enough, some businesses still ignore the hidden costs of poor internal customer service.

Chief Customer Officer 83

Chief Customer Officer Customer Service Lifetime Customer Loyalty 83

Service Untitled

OCTOBER 12, 2010

The course traditionally goes on to warn agents about the possible negative impact on the company and business. Many agents politely listen, but consider the training course just a supplement to common sense. Meet the needs and calm the angry customer. How do we then make it more interesting and applicable?

Customer Service Representative 41

Customer Service Representative Course Customer Service Training Training 41

Storyminers

JULY 6, 2020

You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Jeremy Watkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Jeremy Watkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

APRIL 3, 2023

It’s the last group that will win the digital customer experience game. This article uses Air Canada as a case study for properly using AI/automated/self-service support to deliver a better CX. Of course, if the customer/passenger needs help beyond the self-service experience, they can connect with a human agent.

Self Service 9

Self Service Customer Service e-support Retail 9

Experience Investigators by 360Connext

FEBRUARY 18, 2020

The Best Free (and Cheap) Customer Experience Training Courses Online. Get access to all three of Jeannie's Customer Experience courses and 14,000+ more. For more info, view or Terms of Service & Privacy Policy. What Makes a Good Online Course? Rule #1: A good course meets you where you are.

Course 35

Course Training Customer Journeys Customer Experience 35

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Michel Falcon Experience

OCTOBER 21, 2019

To truly be customer-focused, every single person in your company must be devoted to delivering an amazing experience. If you’re growing too fast without a customer-centric strategy to support this growth, then the seams of your company will start to unravel. Trust me, the effects of bad customer service are not worth it!

Customer Journeys 111

Customer Journeys Customer Service Company Customer Centricity 111

ShepHyken

SEPTEMBER 19, 2022

Of course, you’ll have to decide which is most appropriate for your business type. My Comment: This is a great list if you’re looking to read some amazing books on customer experience. I am honored that my book, The Culture of the Customer, made the list. My Comment: How many different types of loyalty programs are there?

Loyalty Programs 64

Loyalty Programs Customer Service Infographics Chatbots 64

ShepHyken

FEBRUARY 5, 2023

Perhaps your customer experience management is on a misguided trajectory. If your aim is mis-aligned with your target, of course, you must reconsider value. Here are 23 warped and dusty customer experience practices to stop in 2023. Go to The Customer Focus™ to learn more about our customer service training programs.

Customer Service 64

Customer Service Government Loyalty Customer Satisfaction 64

ShepHyken

FEBRUARY 5, 2023

Perhaps your customer experience management is on a misguided trajectory. If your aim is mis-aligned with your target, of course, you must reconsider value. Here are 23 warped and dusty customer experience practices to stop in 2023. Go to The Customer Focus™ to learn more about our customer service training programs.

Customer Service 62

Customer Service Government Loyalty Customer Satisfaction 62