Avaya

JULY 22, 2016

Technology that was initially considered for entertainment, science and gaming, has crossed over into our everyday reality. The team is currently working on an advanced chat bot that delivers an AI experience in the contact center by enabling machine learning to model customer language and dialog interactions.

Chatbots 40

Chatbots Self Service Customer Experience Contact Center 40

Avaya

JUNE 1, 2017

Customer experience is also impacted by the human connection experienced when purchasing tickets and merchandise. Contact centers that work with and respond to the user expectations of fans at any given moment provide an enhanced and optimized experience. The right contact center will help sell out stadiums.

Sports 50

Sports Technology Engagement Wireless 50

Kustomer

APRIL 8, 2021

Noting that customer service and customer experience are very different in a “holistic view,” Stacy reminds listeners that a workplace culture trickles down to customer engagement. It’s, what we look at in our program is voice of the employee of the customer, right? What are they looking for?

Employee Experience 71

Employee Experience Culture Customer Journeys Employee Engagement 71

Lithium

JUNE 7, 2022

Maximize your presence on the world’s fastest growing digital entertainment platform. Calling all contact centers: We've released agent AI & voice integration The latest Khoros innovation release is full of new features that make agents' and customers’ lives easier. TikTok Moderation Has Arrived!

Self Service 10

Self Service Social Media Roadmap Gamification 10

Talkdesk

OCTOBER 12, 2020

During this pandemic, clients are struggling to reach their banks when they need them the most, driving an almost 75% increase in call center volume. Financial institutions’ contact centers are inundated with heavy call volumes resulting in long hold times and time-to-callback.

Banking 83

Banking Self Service Contact Center Call Center 83

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Experience Matters

APRIL 7, 2015

We brought the industry’s first customer engagement hub to market. The 2014 launch of Horizons Version 18 introduced Confirmit SmartHubTM, the industry’s first customer engagement hub that enables businesses to capture, analyze and respond to customer and market feedback across multiple channels and sources in real-time.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Calabrio

OCTOBER 14, 2019

Nearly 50 customers, including Avant, Pacific Life and Rackspace, are sharing their Calabrio ONE successes and strategies, making this one of the most well-attended and informative C3 events ever. Shep is one of the leading voices in customer service, guiding clients in building loyal relationships with their customers and employees.

Conference 33

Conference Connections Strategy Entertainment 33

Avaya

AUGUST 21, 2017

Sports fans are focused and engaged, with instant mobile access to info and entertainment. Avaya’s Customer Engagement platform empowers operators to turn data into actionable insights across stadium touchpoints like beaconing, ticketing, contact center, social media, fan engagement wall, mobile apps, merchandising, Wi-Fi and more.

Sports 50

Sports How To Chatbots Entertainment 50

Think Customers

NOVEMBER 18, 2019

These are the “I want [fill in the blank] moments” where consumers are looking for information, entertainment, assistance, or something else. Omnichannel engagement, such as app usage, browsing behavior, email engagement, and social interactions. Customers’ emotions and attitudes about the brand.

Data 40

Data Strategy Customer Journeys Omni-Channel 40

Avaya

JUNE 27, 2017

A unique walk-through capability enables guests to independently navigate their hotel experience with support from a contact center if needed. Integration with Avaya Breeze™ Platform , Avaya Oceana™ Solution , and a range of back-office platforms (PMS, ESP, CRM) allows for further customization to meet exact CX and business needs.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53

Verint

FEBRUARY 21, 2018

This event offers so much, including pre-conference workshops focused on key solution areas, entertaining keynote sessions, and a broad range of informative breakout sessions, user groups, and networking opportunities.

Conference 36

Conference Engagement Entertainment Hotels 36

SurveySparrow

SEPTEMBER 28, 2021

Businesses that struggle with customer engagement should deploy a conversational AI platform. They can converse with prospects and existing customers via messaging apps (like WhatsApp), social media (like Twitter and Facebook Messenger), and live chat from the website. Thanks to conversational ai platforms; they won’t! .

Chatbots 52

Chatbots Social Media e-support Analytics 52

Comm100

FEBRUARY 22, 2018

Customer-facing knowledge bases aren’t the only resources that companies have. Often contact centers will have their own agent-facing knowledge base. This kind of knowledge base helps agents respond quickly and accurately to customer queries. Use related questions to inform customers. I mean, we only just met…”.

Chatbots 117

Chatbots Customer Journeys Knowledge Base How To 117

Comm100

FEBRUARY 22, 2018

Customer-facing knowledge bases aren’t the only resources that companies have. Often contact centers will have their own agent-facing knowledge base. This kind of knowledge base helps agents respond quickly and accurately to customer queries. Use related questions to inform customers. I mean, we only just met…”.

Chatbots 102

Chatbots Customer Journeys Knowledge Base How To 102