Consumers Customer Experience Professionals Employee Experience 
eglobalis
OCTOBER 14, 2024
Introduction: The Changing Landscape of CX Education Customer experience (CX) education has long relied on a model built around a set of 5-6 pillars. A universal approach doesn’t work because customer behaviour, expectations, business models, and local cultural nuances vary widely across sectors.
ijgolding
APRIL 4, 2017
Just this week, a fellow human being – who also happens to be a passionate Customer Experience Professional, has inspired me to write this post. Jacques Strydom believes, that when we are talking about the subject of Customer Experience, we must always start by remembering that we are Human first.
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Lumoa
APRIL 24, 2018
The maturity of the organizations ability to use this rich information and leadership greatly determine the outcome of this or any listening system truly driving culture change that leads to improved customer and employee experiences." Blake Morgan Customer Experience Futurist, Speaker and Author.
ijgolding
SEPTEMBER 21, 2015
That is why I also advise people that I am a Customer Experience ‘Specialist’ – not an ‘expert’ – as I believe that anyone who champions a profession should be continually developing their specialism. Continuous professional development never ends!!
ECXO
DECEMBER 26, 2023
Using Behavioural Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses by Nancy Harhut. Increase engagement, response rates and the ROI of marketing initiatives with this step-by-step guide to harnessing hardwired consumer behaviour and instinctive responses. Here is the book link.
Russel Lolacher
JULY 4, 2022
In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build build community to benefit your employee experience in your industry. So it was a really bad employee experience. Connect with Nate on his platforms: Linkedin. CX Accelerator. Hello, sir.
Horizon CX
DECEMBER 1, 2023
The company has consistently introduced innovative products, such as the iPhone, iPad, and MacBook, that not only meet but often exceed customer expectations. Apple’s focus on user experience and design speaks to its understanding of the perceived needs of tech-savvy consumers.
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