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10 videos all customer experience professionals should watch

Qualtrics

The customer is always right, yes? Well, what if the customer doesn’t know what he or she wants? Success can be found in anticipating consumer taste and catering to it without them even asking for it. What Consumers Want. Register today for this exclusive opportunity to learn from customer experience masters.

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Customer Experience Quotes to Inspire Your Company’s CX Transformation

InMoment XI

As hosts of this “party,” the company is responsible for ensuring that every aspect of the customer experience is enjoyable and satisfactory. It highlights the importance of online reputation management and the type of impact it has on customer experience. A brand is no longer what we tell the consumer it is.

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Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. by Sam Frampton. on 13 May 2019.

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Happiness in Customer Experience: A Competitive Advantage

Lumoa

This article addresses the importance of happiness in customer experience, explains how happiness can drive growth and become a competitive advantage, and is inspired by the fireside chat “How can we use the science of happiness in CX?” A customer experience that focuses on cultivating happiness needs to follow a similar model.

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The 2022 State of CX Report

It's been a rough couple of years, especially for customer experience professionals. From drastic shifts in consumer behavior to unexpected supply chain challenges, the CX landscape has dramatically transformed at an accelerated rate. The pandemic has made an already difficult job harder.

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‘Sweeping the steps of Customer Experience in 2014? – out with the old and in with the new for 2015

ijgolding

Customer Experience training is pretty commonplace now – even to the point where the profession has its very own professional qualification – CCXP (Certified Customer Experience Professional – who would have thought twelve months ago that Customer Experience would be a professional competency?!

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B2B Customer Experience Professionals: Do You Know Who Your Customers Are?

Forrester

In April 2015 , we started a conversation about what is different between business-to-consumer (B2C) and business-to-business (B2B) customer experience (CX).

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