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5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience)

InMoment XI

If we were to sum up what brands need to know about Gen Z customer experience preferences (and employee experience preferences) in a few words it would go something like this: they’re different. It makes sense, then, that their standards for customer and employee experiences would be higher than ever, too.

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133: The Employee Experience Revolution

The DiJulius Group

We promise you a discussion that will not only shed light on the dramatic shift in consumer sentiment but also offer insights on how to turn this customer service recession into your competitive advantage. Read Full Article The post 133: The Employee Experience Revolution appeared first on The DiJulius Group.

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Why Employee Experience (EX) is the New Customer Experience (CX) with Philip Mandelbaum

ShepHyken

Top Takeaways: Employee experience is the new customer experience. According to Deloitte’s State of Inclusion survey , nearly 2/3 of workers have experienced bias in the workplace, and 40% experience bias at least once a month. How does employee experience impact customer experience?

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Customer Experience and Employee Experience — Both Matter in Your Company

Daniel Group

Customer Experience and Employee Experience — Both Matter in Your Company Customer experience is the word you hear a lot these days. The main reason is that customers want great experiences when they buy. Some companies overlook the importance of employee experiences to making CX successful.

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Expert Insights: Your 2023 Guide to EX, CX, and Technology

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

These challenges include the retirement of the baby boomer generation, low unemployment, the recession, and consumer trends that call for proactive customer engagement. Employee/employer relationship insights to increase engagement. The impact these trends will have on customer experience and employee experience.

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The Top 3 “Blended Experiences” Retail Consumers & Employees Expect This Year

InMoment XI

Then let’s take a look at three concrete examples we’ve discovered based on data our Strategic Insights Team collected from consumers and employees across North America. Here’s what people are truly expecting: Blended Experience #1: Buy Online, Pick Up Instore. Hence, “blended”. Still not getting the gist of it?

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How outsourcing can improve the employee experience

West Monroe

Importantly, adding these capabilities can improve the employee experience by giving existing workers exciting new tools and insights that can help them do their jobs better—as well as new avenues for growth, advancement, and skill development. Keep employee experience front and center.