Exploring the Impact of COVID-19 on Customer Behavior
BlueOcean
MARCH 31, 2021
This inevitably translates to higher contact volume in the customer care realm. Backed up orders, ticket back logs, and overwhelmed websites will all lead consumers to their phones, whether it’s to make a direct phone call or to scroll through self-service options. Omni-Channel Patterns. Omni-Channel Patterns.
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