Playvox
JANUARY 30, 2024
One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.
Playvox
FEBRUARY 13, 2024
This additional training fosters positive connections among agents. These connections increase engagement and improve employee satisfaction. Gamification breaks up the daily routine while promoting team collaboration. The gamification software Kahoot!, Remember to keep it focused on the right metrics.
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CSM Magazine
APRIL 15, 2021
These are fundamental questions that we set out to explore in our latest Recovery Accelerator Kit EBook , outlining a set of modern tools and templates for winning customer loyalty and growing market share post-COVID. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story.
ShepHyken
DECEMBER 5, 2022
An updated loyalty program can help keep you connected to customers. First, create an empathetic connection. In this guide nine operations leaders share their stories of transformation, and the positive impact gamification has had on their business. Personalization is more important than ever. Second, find shared values.
Vonage
OCTOBER 22, 2015
And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. ContactWorld Quickstart for small businesses can help you to provide a personalized service to every enquiry and connect customers straight to their rep or account manager.
Playvox
JANUARY 5, 2022
Agent engagement refers to an employee’s mental and emotional connection to your company. Regular and clear communication are fundamental to a positive employee experience and to ensuring your team feels connected, informed, and engaged. Another fun way to recognize your team is through gamification. Download our eBook.
Playvox
DECEMBER 21, 2022
Connection through tools like Slack. To maintain productive connections, contact centers in our study turned to remote work software options like Zoom (54%) and Slack (27%) during the last year. Related eBook: 9 Contact Center Metrics Essential for Success. Freedom to direct their own work without micromanagement. Motivation.
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